MyIT Browse Category is not working. When User Clicks on Browse Category, its not showing the categories defined in SRD's. This functionality was working fine earlier but now it has stopped working automatically.

This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.

This cause due to duplicate categories. Solution is to remove the duplicate category. 

Check the forms -

SRM:Categories_Base
SRM:Categories_DispProp

And do search.
SRM:Categories_Base (Advanced search):

In this case we have requested user to use below values for search -
'179' = "IDGAA5V0FEH50AO2R6XCO1VXAWETFS" OR '179' = "IDGAA5V0FEH50AO2T51KO1XV54FL2H"

&

SRM:Categories_DispProp(Advanced search):
'303747500' = "IDGAA5V0FEH50AO2R6XCO1VXAWETFS" OR '303747500' = "IDGAA5V0FEH50AO2T51KO1XV54FL2H"

In case duplicated records, please remove duplicate.


Additional navigational category 2 on SRD:Base form is equal to Category tag on SRD:Category _Base form