AST:Attributes form records are not getting created for BMC

Knowledge Article

Article Number

000349621

Old Article Number

000128710

Article Type

Solutions to a Product Problem

Title

AST:Attributes form records are not getting created for BMC_Person/People Records

Summary

Product

Remedy Asset Management Application

Component

Remedy Asset Management Application

Applies to

Problem

Entry Doesn't Exist (ARERR 302) while modifying entry in CTM:People form

Cause

Solution

This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.

Fix #1: Missing ClassId and Form Name record in AST:ClassAttributes Need to add: ClassId = BMC_PERSON Form Name = AST:Person Hence this will create the related record in AST:Attributes Fix #2: Issue due to corrupted filter: "CTM:PPL:Modify_BMC_Person_Sandbox_925" The filter needed to be re-saved Perform in Base Mode Fix #3 Filter: "ASI:SHR:All_PushToAssetAttribute" Add Associated form AST:Person Perform in Base Mode

Attachment(s):