BMC ITSM - UDM jobs fail at load step- Error Did Not Find Remedy Application Service Password in 'UDM:RAppPassword' form for all servers
Knowledge Article
BMC ITSM - UDM jobs fail at load step- Error Did Not Find Remedy Application Service Password in 'UDM:RAppPassword' form for all servers
UDM jobs fail at load step- Error Did Not Find Remedy Application Service Password in 'UDM:RAppPassword' form for all servers- INCLUDES VIDEO
Remedy IT Service Management Suite
Remedy ITSM Foundation
Data Management Job Console and configuration as well as Pentaho plugin (UDM:Config)
While trying to open Data Management Console, and if below error is displayed - The check could not verify the Remedy Application password for 'Remedy Application Service' , the Password field is empty. Then the root cause is that the Server-Connect-Name in Centralized config does not match the value in UDM:RAppPassword.
Check if 'UDM:RAppPassword' form has entries for all servers in group or current host
Missing server host configuration in UDM:RAppPassword form
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.
Follow the numbers in the screen cap below. Do not change the Server name value in UDM:RAppPassword. Instead change the Server-Connect-Name value in Centralized Config. The DMT Job console should work immediately after saving the Server Name value from AR UDM Remedy Application Password:
If system is in AR Server Group then make sure that this matches the server hostname with the "Default" box checked in UDM:Config form.
In the meantime, as a temporary workaround, -
Disable the below filter if customer is not a part of server group DMT:DSV:Service~DMT_PRE_CHECK_NotSG
If customer is in server group and get this issue, find similar filter for SG and disable it. Filter for server group filter "DMT:DSV:Service~DMT_PRE_CHECK_SG"
Remedy IT Service Management Suite
Remedy ITSM Foundation
Data Management Job Console and configuration as well as Pentaho plugin (UDM:Config)
Remedy IT Service Management Suite
Remedy ITSM Foundation
Data Management Job Console and configuration as well as Pentaho plugin (UDM:Config)