Use Case1: ARS Installation fails on RHEL arsystem_install_log : ....................... LOG EVENT {Description=[Executing RIKJ command = SET_SERVER_INFO -B true -s 0 -C true -t 2100 -u Action Request Installer Account -v ****** -x <server name> -l /opt/bmc/ARSystem -L true -n ARServer-RIK_PostInstall -o 151 ]} Use Case2:
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This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. Use Case1: Follow all the pre-requisites for installing ARS on RHEL. Follow below document for a reference: https://docs.bmc.com/docs/display/public/brid91/Preparing+a+UNIX+environment Use Case2: Install the x86 version of the Visual C++ redistributable package from the Visual Studio 2012 Update 4, to fix the Patch005 upgrade issue. https://www.microsoft.com/ja-jp/download/details.aspx?id=30679 Link on English: https://www.microsoft.com/en-us/download/details.aspx?id=30679 Analysis: Installation fails because of below error: //////// java.base/java.lang.Thread.run(Thread.java:834)], Throwable=[ERROR (623): Authentication failed; Action Request Installer Account com.bmc.arsys.apitransport.ApiProxyJRpcBase.arCall(ApiProxyJRpcBase.java:300) com.bmc.arsys.apitransport.ApiProxyJRpcBase.arCall(ApiProxyJRpcBase.java:172) com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(ProxyJRpc.java:228) com.bmc.arsys.api.ARServerUser.verifyUser(ARServerUser.java:1213) com.bmc.arsys.api.ARServerUser.isAdministrator(ARServerUser.java:997) com.bmc.arsys.rik.command.RIKAbstractCommand.getArConnInBaseMode(RIKAbstractCommand.java:306) com.bmc.arsys.rik.command.loadapp.LoadApplication.execute(LoadApplication.java:124) com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava.genericRIKJ(RIKUtilJava.java:863) com.bmc.smbu.install.common.rule.engine.rik.RikCommand.executeContext(RikCommand.java:517) com.bmc.smbu.install.common.rule.engine.rik.RikCommand.execute(RikCommand.java:373) com.bmc.smbu.install.common.rule.engine.Stage.execute(Stage.java:124) com.bmc.smbu.install.common.rule.engine.StageGroup.execute(StageGroup.java:137) com.bmc.smbu.install.common.rule.engine.Installer.execute(Installer.java:103) com.bmc.smbu.install.common.rule.engine.RuleEngineExecutor.execute(RuleEngineExecutor.java:56) com.bmc.install.product.arsuitekit.AbstractPostInstallerInstallationTask.executeRuleEngine(AbstractPostInstallerInstallationTask.java:341) com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostUpgradeInstallationTask.execute(ARServerPostUpgradeInstallationTask.java:309) com.bmc.install.task.InstallationTask.run(InstallationTask.java:93) java.base/java.lang.Thread.run(Thread.java:834)] (Oct 26 2023 12:08:07.365 PM +0900),INFO,com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava, LOG EVENT {Description=[Execution of RIKJ command LOAD_APPLICATION resulted in Return code 623]} //////////// "Action Request Installer Account" User gets created during installation by arcache executable. Upon further analysis, identified arcache failed because of below error: //////////////// (Oct 26 2023 12:07:51.194 PM +0900),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerCreateAdminUser, LOG EVENT {Description=[Server is Primary Server, Creating [----Action Request Installer Account----]]} (Oct 26 2023 12:07:51.194 PM +0900),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerCreateAdminUser, LOG EVENT {Description=[SystemRoot=C:\Windows]} (Oct 26 2023 12:07:51.194 PM +0900),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerCreateAdminUser, LOG EVENT {Description=[PATH=D:\Program Files\BMC Software\ARSystem;D:\Program Files\BMC Software\ARSystem\artools;D:\Program Files\BMC Software\ARSystem;D:\Program Files\BMC Software\ARSystem\pluginsvr;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Program Files\Java\jdk\bin;D:\Program Files\Microsoft SQL Server\Client SDK\ODBC\170\Tools\Binn\;D:\Program Files (x86)\Microsoft SQL Server\150\Tools\Binn\;D:\Program Files\Microsoft SQL Server\150\Tools\Binn\;D:\Program Files\Microsoft SQL Server\150\DTS\Binn\;D:\Program Files (x86)\Microsoft SQL Server\150\DTS\Binn\;C:\Program Files\Azure Data Studio\bin;C:\Program Files\Java\jdk\bin;D:\Program Files\BMC Software\ARSystem\dataimporttool;D:\Program Files\BMC Software\ARSystem\artools;D:\Program Files\BMC Software\ARSystem;D:\Program Files\BMC Software\ARSystem\pluginsvr;C:\Users\Administrator\AppData\Local\Microsoft\WindowsApps;;C:\Program Files\Azure Data Studio\bin]} (Oct 26 2023 12:07:51.194 PM +0900),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerCreateAdminUser, LOG EVENT {Description=[Environment variables are{USERDOMAIN_ROAMINGPROFILE=WIN-487SBJ6D9CN, PATH=D:\Program Files\BMC Software\ARSystem;D:\Program Files\BMC Software\ARSystem\artools;D:\Program Files\BMC Software\ARSystem;D:\Program Files\BMC Software\ARSystem\pluginsvr;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Program Files\Java\jdk\bin;D:\Program Files\Microsoft SQL Server\Client SDK\ODBC\170\Tools\Binn\;D:\Program Files (x86)\Microsoft SQL Server\150\Tools\Binn\;D:\Program Files\Microsoft SQL Server\150\Tools\Binn\;D:\Program Files\Microsoft SQL Server\150\DTS\Binn\;D:\Program Files (x86)\Microsoft SQL Server\150\DTS\Binn\;C:\Program Files\Azure Data Studio\bin;C:\Program Files\Java\jdk\bin;D:\Program Files\BMC Software\ARSystem\dataimporttool;D:\Program Files\BMC Software\ARSystem\artools;D:\Program Files\BMC Software\ARSystem;D:\Program Files\BMC Software\ARSystem\pluginsvr;C:\Users\Administrator\AppData\Local\Microsoft\WindowsApps;;C:\Program Files\Azure Data Studio\bin, LOCALAPPDATA=C:\Users\Administrator\AppData\Local, PROCESSOR_LEVEL=6, USERDOMAIN=WIN-487SBJ6D9CN, FPS_BROWSER_APP_PROFILE_STRING=Internet Explorer, LOGONSERVER=\\WIN-487SBJ6D9CN, BMC_AR_SERVER_HOME=D:\Program Files\BMC Software\ARSystem, SESSIONNAME=RDP-Tcp#1, ALLUSERSPROFILE=C:\ProgramData, PROCESSOR_ARCHITECTURE=AMD64, __COMPAT_LAYER=DetectorsWin7, PSModulePath=C:\Program Files\WindowsPowerShell\Modules;C:\Windows\system32\WindowsPowerShell\v1.0\Modules;D:\Program Files (x86)\Microsoft SQL Server\150\Tools\PowerShell\Modules\, SystemDrive=C:, BMC_JAVA_HOME=C:\Program Files\Java\jdk, APPDATA=C:\Users\Administrator\AppData\Roaming, BMC_MIDTIER_INSTALL_HOME=D:\Program Files\BMC Software\ARSystem, USERNAME=Administrator, ProgramFiles(x86)=C:\Program Files (x86), CommonProgramFiles=C:\Program Files\Common Files, Path=D:\Program Files\BMC Software\ARSystem\artools;D:\Program Files\BMC Software\ARSystem;D:\Program Files\BMC Software\ARSystem\pluginsvr;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Program Files\Java\jdk\bin;D:\Program Files\Microsoft SQL Server\Client SDK\ODBC\170\Tools\Binn\;D:\Program Files (x86)\Microsoft SQL Server\150\Tools\Binn\;D:\Program Files\Microsoft SQL Server\150\Tools\Binn\;D:\Program Files\Microsoft SQL Server\150\DTS\Binn\;D:\Program Files (x86)\Microsoft SQL Server\150\DTS\Binn\;C:\Program Files\Azure Data Studio\bin;C:\Program Files\Java\jdk\bin;D:\Program Files\BMC Software\ARSystem\dataimporttool;D:\Program Files\BMC Software\ARSystem\artools;D:\Program Files\BMC Software\ARSystem;D:\Program Files\BMC Software\ARSystem\pluginsvr;C:\Users\Administrator\AppData\Local\Microsoft\WindowsApps;;C:\Program Files\Azure Data Studio\bin, FPS_BROWSER_USER_PROFILE_STRING=Default, PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC, DriverData=C:\Windows\System32\Drivers\DriverData, OS=Windows_NT, COMPUTERNAME=WIN-487SBJ6D9CN, PROCESSOR_REVISION=4f00, CommonProgramW6432=C:\Program Files\Common Files, ComSpec=C:\Windows\system32\cmd.exe, ProgramData=C:\ProgramData, ProgramW6432=C:\Program Files, BMC_DEVELOPER_STUDIO_HOME=D:\Program Files\BMC Software\ARSystem, HOMEPATH=\Users\Administrator, SystemRoot=C:\Windows, TEMP=C:\Users\ADMINI~1\AppData\Local\Temp, HOMEDRIVE=C:, PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 79 Stepping 0, GenuineIntel, USERPROFILE=C:\Users\Administrator, TMP=C:\Users\ADMINI~1\AppData\Local\Temp, CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files, ProgramF Note: Run the installer in PAUSE mode and then run the arcache utility manually from command line in first Pause. This will provide list of dll files missing. If installing on 64bit windows, it is recommended to install both the x86 and x64 versions of the C++ Redistributable as some of the older BMC plugins were built on 32 bit libraries. |