After ARSystem 9.1.x is installed, the arerror log shows the following errors: ------------------- ORA-22924: snapshot too old (ARERR 552) Tue May 17 07:12:22 2016 390603 : The SQL database operation failed. : ORA-01555: snapshot too old: rollback segment number with name "" too small ORA-22924: snapshot too old (ARERR 552) Tue May 17 07:12:22 2016 390603 : The SQL database operation failed. : ORA-01555: snapshot too old: rollback segment number with name "" too small ORA-22924: snapshot too old (ARERR 552) ------------------- |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. Follow these steps (in the Database side): 1- Increase the size of the UNDO tablespace. 2- Increase the size of the UNDO_RETENTION parameter. 3- Set the UNDO tablespace in GUARANTEE mode. 4- Increase the rollback segment size. Check also: REMEDY 9.x Release - CONFIGURATION CHECKLIST from the BMC R&D PERFORMANCE TEAM Remedy - Performance and Tuning Required Settings for 9.x |