Smart Reporting - Server Group Environment And Load Balance Settings

Knowledge Article

Article Number

000305093

Old Article Number

000116484

Article Type

Solutions to a Product Problem

Title

Smart Reporting - Server Group Environment And Load Balance Settings

Summary

Smart Reporting - Server Group Environment And Load Balance Settings

Product

Remedy AR System Server

Component

ITSM In-App Reporting 9.1.00

Applies to

BMC Remedy Smart Reporting 9.x

Problem

Setting up BMC Remedy Smart reporting on server group environment and load balance settings.

Cause

N\A

Solution

This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.

Configuring a Load Balancer for BMC SmartReporting resides under the AR Server Load Balancer settings.
There is no setting required for SmartReporting application by itself.
The only point to be taken care of is that there should be a proper connectivity between the Mid-Tier server & the Load Balancer and the rest remains as default configuration.

Refer below link for more details:
https://docs.bmc.com/docs/display/public/ars9000/Setting+up+BMC+Remedy+Smart+Reporting+as+a+cluster+and+onboard+tenant

Additional information:

https://docs.bmc.com/docs/display/ars9000/Onboarding+a+new+tenant
https://docs.bmc.com/docs/display/public/itsm91/How+multi-company+user+onboarding+works

Note: It is recommended to perform On-boarding on the primary Smart Reporting Server.

Attachment(s):