The 9.1.x version Silent Installer fails with following error: ...................... (Jul 08 2016 11:30:47.841 AM +0200),SEVERE,com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava, THROWABLE EVENT {Description=[Error from RIKJ command ],Detail=[ERROR (623): Authentication failed; Action Request Installer Account]}, Throwable=[com.bmc.arsys.rik.RIKException: ERROR (623): Authentication failed; Action Request Installer Account ...................... |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. This type of error is thrown when 'arcache' command as a part of RIK execution fails due to missing an RPM package. This problem can be resolved by replacing of 64-bit version of /usr/lib/libstdc++.so.6 with the 32-bit version. Also, this is documented here: Preparing a UNIX environment under Preparing to install on Red Hat Linux. From the link mentioned above: ................... Before installing the AR System server and the BMC Remedy IT Service Management suite on a Red Hat Linux 6.x server, complete the following steps: 1) Install the following 32-bit RPM packages so that user interface support is available for the installer: libX11-1.3-2.el6.i686.rpm libXau-1.0.5-1.el6.i686.rpm libxcb-1.5-1.el6.i686.rpm libXext-1.1-3.el6.i686.rpm libXi-1.3-3.el6.i686.rpm libXtst-1.0.99.2-3.el6.i686.rpm libstdc++-4.4.7-11.el6.i686 libstdc++.so.6 2) Install the compat-libstdc++-33-3.2.3-69.el6.i686.rpm RPM package to ensure the BMC Remedy AR System services start. 3) Check for the 32-bit libstdc++.so.5 under the /usr/lib folder. 4) Install the AR System server. 5) Launch the installer with the setup.bin. This script, which is located in the Disk1 folder, implements ulimit and other checks to prevent the installation from failing. 6) Install the following packages if you are installing BMC Service Request Management (which is part of the BMC Remedy IT Service Management suite): ncurses-devel-5.7-3.20090208.el6.i686.rpm ncurses-libs-5.7-3.20090208.el6.i686.rpm 7) For Red Hat 7, install the libXtst.i686.rpm 32-bit RPM package so that user interface support is available for the installer. ................... |