How to setup Citrix to work with Track-It!

Knowledge Article

How to setup Citrix to work with Track-It!
How to setup Citrix to work with Track-It!
Track-It!
Track-It!
BMC Track-It!
I would like to use Track-It! with a Citrix server. How can I do this?
NOTE: Although running Track-It! from a Citrix server is not tested or supported, the following information should help with the configuration.
  1. Create a domain user account and make sure the account has admin/install rights on the Citrix Presentation Server(s). For the remainder of the steps, we will assume a user named "TI8Citrix" was created. 

    This account is only used for installing and updating the Track-It! Technician Client application. This is necessary to keep the installation 'clean' as most of the application appears to be installed into the user profile of the user who installed it.
  2. On the Citrix server, ensure all users have read access to the TI8Citrix user's profile. In some environments, the permissions may be more restrictive. If so, then 'Read/Execute' permissions need to be propagated to all sub folders for the 'Users' group from the root of this user's profile.
  3. Install the Track-It! Technician Client using that account, following normal Citrix application installation procedures:
 
  1. Login as the 'TI8Citrix' account on the Citrix server
  2. Open a DOS prompt and run the command "change user /install"
  3. Install Track-It! Technician Client (and any dependencies required by the installation).
  4. Run Technician Client and login.
  5. Close the Technician Client software.
  6. Open another DOS prompt and run the command "change user /execute".
 
  1. At this point the Technician Client should be successfully installed and only needs to be published.
 
  1. On the Citrix server, open the following directory (again we are using TI8Citrix as the user in our steps):

    Windows 2003
    C:\Documents and Settings\TI8Citrix\Local Settings\Apps\2.0

    Windows 2008\2012
    C:\Users\TI8Citrix\AppData\Local\Apps\2.0
  2. Press F3 on the keyboard and search for TechnicianClient.exe. This file will be found within several subfolders of the above location.
  3. Once the location of TechnicianClient.exe is found, publish the .exe.

NOTE: Whenever a hotfix or service pack is installed, the administrator will need to login to Citrix and run the application in order to update it.
 
Track-It!
Track-It!
BMC Track-It!
Track-It!
Track-It!
BMC Track-It!
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