New with Track-It! 11.x is the ability to configure notifications to the technicians in a way that allows them to click a link that opens a work order directly in Technician Web.
Instructions:
- Open Technician Client and click Tools -> Administration Console.
- Under Configuration -> Help Desk -> Work Order Notification Templates, click on Technician.
- Click the "Work Order assigned to a Technician" link.
- Anywhere in the E-mail Body area, enter the following text (replace %WebServerName% with the actual name of your Track-It! web server): http://%WebServerName%/TrackItWeb?tabs=w{ID} For example: http://VPC2008/TrackItWeb?tabs=w{ID}
- Click Save to save the template.
- If you would like to add the link to other technician notification templates, repeat the same steps for those as well.
When the notifications are sent to the technicians in regards to their work orders, a link will exist that will open the work order directly in Technician Web after logging in. If you would like the technicians to simply click the link and have them automatically logged into Track-It! without entering any login information for Technician Web, please see option 2 in
Windows authentication for technicians in Track-It! 11.x