The following information pertains to FootPrints Service Core version 12.0 through 12.1.0x: It may become necessary to provide a certificate to FootPrints 12 when integrated with BCM/Asset Core. This may become necessary when the following error occurs:

Failed to connect to the BMC Client Management Server Exception Type: com.numarasoftware.footprints.business.assetmgmt.AssetManagementException ... ...  

Another possible error:
  - com.numarasoftware.footprints.business.assetmgmt.AssetManagementException : Failed to connect to the BMC Client Management Server.<br/><br/><br/>For more details about possible causes, please click below. [Business.AssetManagementService.021]

This is usually seen with a fresh installation of BMC Client Manager (BCM) 12.0 or 12.1 or 12.5.  Footprints 12.1 needs to get a copy of the bcm.crt file from the BCM server to connect successfully.

Steps for providing the certificate are as follows:

1. On the server where BCM/Asset Core is located, locate the folder where the certificate is located. For example, this may be the bcm.crt file located in the C:\Program Files\BMC Software\FootPrints Asset Core\Master\bin\certs\auth\b355e7fa57700ce8c0651f01f6fd4473 folder.
2. Copy this file to the "conf\certs\trusted" folder of the FootPrints 12 "base install folder". For example, the "base install folder" by default on a Windows server is: C:\Program Files\BMC Software\FootPrints Service Core.
   • Therefore, if FootPrints is installed in the default "base install folder", copy the bcm.crt file to C:\Program Files\BMC Software\FootPrints Service Core\conf\certs\trusted.
3. Restart Tomcat to have the certificate properly recognized.