The following information pertains to FootPrints Service Core version 12.0 through 12.1.0x: It may become necessary to provide a certificate to FootPrints 12 when integrated with BCM/Asset Core. This may become necessary when the following error occurs:
Another possible error: - com.numarasoftware.footprints.business.assetmgmt.AssetManagementException : Failed to connect to the BMC Client Management Server.<br/><br/><br/>For more details about possible causes, please click below. [Business.AssetManagementService.021] This is usually seen with a fresh installation of BMC Client Manager (BCM) 12.0 or 12.1 or 12.5. Footprints 12.1 needs to get a copy of the bcm.crt file from the BCM server to connect successfully. |
Steps for providing the certificate are as follows:
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