Error while installing TSIM 11.3.01 installation with non-root user.

Knowledge Article

Article Number

000281113

Old Article Number

000168499

Article Type

Solutions to a Product Problem

Title

Error while installing TSIM 11.3.01 installation with non-root user.

Summary

Product

TrueSight Infrastructure Management

Component

TSIM Installation

Applies to

TrueSight Infrastructure Management 11.3.01

Problem

At the time of installing 11.3.01 with non-root user it is giving an error.

The installer stops with the following error message:

User-added image

This computer does not meet the following minimum requirements for installing the product. Ensure that these requirements are met and then proceed with the installation.
Number of Open Files: Actual 1024, Required 16096

Error in installer logs:

(Apr 17 2019 09:56:13.309 AM +0200),INFO,com.proactivenet.server.processprecheck.tasks.SystemResourceValidationTask,
LOG EVENT {Description=[fileDescriptorsCheck],Detail=[Required minimum value for number of open files not set for current user. Set open files value to '16096']}
(Apr 17 2019 09:56:13.310 AM +0200),INFO,com.proactivenet.server.processprecheck.TSPreInstallUtil,
LOG EVENT {Description=[logMinAndRecommendedValues],Detail=[Configuration: filedescriptor, Actual Value: 1024, Recommended Configuration: 16096, Pre Install Status: NOT_OK]}

Cause

Product Defect DRZMY-58

Solution

As a workaround:

1.Close all SSH sessions.

2.Open a new SSH session with root account.

3.Edit /etc/security/limits.conf file to add below two lines:

<Non-root-User-Name> soft nofile 16096
<Non-root-User-Name> hard nofile 16096

4.Open a new SSH session with non-root user.

5.Run ulimit -a command again to verify.

6.Launch the installer again.

Attachment(s):