Remedy Smart Reporting - Roles change with User Sync

Knowledge Article

Article Number

000351586

Old Article Number

000152168

Article Type

Solutions to a Product Problem

Title

Remedy Smart Reporting - Roles change with User Sync

Summary

Smart Reporting roles change with User Sync

Product

Remedy AR System Server

Component

Smart Reporting Remedy

Applies to

9.1.04

Problem

User gets "Dashboard Consumer" permission and "Report Writer" permission is lost every time the User Sync is executed.

Cause

Defect: SW00544538

Solution

This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.

This is a defect #SW00544538 and a hotfix is available. Please contact BMC Support for the same.

Attachment(s):