Knowledge Article
SRM : Few display value of query menu question is not available
SRM : Few display value of query menu question is not available
BMC Service Request Management
BMC Service Request Management
SRM 8.x , 9.x , 18.02
Steps to Reproduce: >>Create an SRD with Dynamic Menu and Actual Value >>Make sure the Display Value is different but Actual Value is same >>Make the SRD online >>Go to Request Entry console->Click on Request Now >>When you click on Menu it only shows 1st Display value and does not show 2nd Display value Actual Result: It shows only 1st Display Value Expected Result: It should show both 1st and 2nd Display Value. |
As designed - see doc https://docs.bmc.com/docs/srm91/defining-query-menu-questions-609065583.html
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. Answer : For different display value the Actual Value should not be same , please refer the document link https://docs.bmc.com/docs/srm91/defining-query-menu-questions-609065583.html Following doc screenshot for reference. |
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