- When submitting a Service Request that requires approval all of My Activity disappears and duplicate notifications are present. After clicking Approve in one of the notifications, there is an error, but upon looking at the Request it is approved. After the notification disappears, My Activity reappears.

Seeing an error like this in the dwp.log:

13:51:33.510 | http-nio-9090-exec-44          | RID: 885 | OpId: 2e19b7a2-daae-4911-ab4f-867d1b | ERROR   | c.b.b.d.s.CollatingEventService | Error collating asynchronous threads.
java.util.concurrent.ExecutionException: java.lang.IllegalStateException: Duplicate key Identity Request Management - Management Chainsrm (attempted merging values com.bmc.bsm.myit.vo.assistance.approvals.ProcessDefinition@71d18a7e[id=AG005056A64B62ysd0TAb6tJAAjV0A,name=Identity Request Management - Management Chain,canReassign=true,rejectRequiresJustification=false,passwordRequired=false] and com.bmc.bsm.myit.vo.assistance.approvals.ProcessDefinition@6613569c[id=AG005056A64B62ysd0TAb6tJAAjV0A,name=Identity Request Management - Management Chain,canReassign=true,rejectRequiresJustification=false,passwordRequired=false])

This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.

Within ITSM remove the duplicate records for the noted approval process from AP:Process Definition. Once that's been done restart DWP Tomcat, and test the scenario again.

If above does not work, disable all the approvals from the administration console of DWP