Remedy AR System Server-This article has the list of defects raised in Remedy 1808 and above, related to FTS (Full Text Search).

Knowledge Article

Remedy AR System Server-This article has the list of defects raised in Remedy 1808 and above, related to FTS (Full Text Search).
This article lists the defect and fixes related to Remedy Full Text Search (FTS) for Remedy AR System version 18.08 and later.
Remedy AR System Server
Remedy AR System Server
Remedy 1808 and later
This article has the list of defects raised in Remedy 1808 and above, related to FTS (Full Text Search).
Applicable fixes are also listed respectively.
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.

List of FTS defects raised/fixed in Remedy 1808 version and later:

     Open defects:
  • SW00552996 - FTS search on the fields having QBE Search enabled returns wrong records for Leading and Equal options if "." is present in the text.
  • SW00559650 -  In Global Search Release ticket with special characters Summary does not present Global Search result
  • SW00563878 -  Inconsistent search results through smart recorder
  • SW00557574 -  Deleted KB Articles appearing in SmartIT
Open defects can be tracked using below URL:
https://www.bmc.com/support/resources/issue-defect-management.html
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           FTS related defects corrected in Remedy AR System version 18.08:
  • SW00548881 - Throwing error instead of empty list if we do qualification with non admin or overlay group user on "AR System Multi-Form Search" form
  • SW00548919 -  FTS searches are not working : Unable to complete the full text search operation. (ARERR 657)
  • SW00549690  - Admin server FTS values are missing in ar.conf & Indexer name shown as Admin instead of FTS platform
  • SW00551889/SW00551932 - FTS search is not working if field data contains  dash or underscore like (- or _)
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          FTS related defects corrected in Remedy AR System version 18.08.01:
  • SW00551755 -  FTS search is not working if field data contains  dash or underscore like (- or _)   
  • SW00552217 -  FTS search with % character is not happening
  • SW00563796 -  Unable to search CI which contains special charter '-' in CI name.

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          FTS related defects corrected in Remedy AR System version 19.02:
  • SW00552923 - FTS Search returns all records present on form if search string ended with ",".
  • SW00552924 - FTS MFS category name can be same if saved with the same value together.
  • SW00555147 - Unable to search CI which contains special charter '-' in CI name.
  • SW00557705 -  Multi-form search returns ARERR 657 instead of expected warning ARWARN 973 when search hits are all eliminated by permission checks and the search is done via a remote FTS plug-in.
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         FTS related defects corrected in Remedy AR System version 19.02.01:
  • SW00557954 - PE Merge- Multi-form search returns ARERR 657 instead of expected warning ARWARN 973 when search hits are all eliminated by permission checks and the search is done via a remote FTS plug-in.

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            FTS related defects corrected in Remedy AR System version 19.08 :
  • SW00555412 - Dynamic table field full text indexing not working if table field qualification fields not also indexed
  • SW00557696 - Multi-form search returns ARERR 657 instead of expected warning ARWARN 973 when search hits are all eliminated by permission checks and the search is done via a remote FTS plug-in.
  • SW00559947 - Multi-form search (MFS) not working as expected for an exact match search with a stopword in the search string.
  • SW00552766 - 1808 Patch 1 returns ARERR 657 in MFS search if search string is 11 char long and contains any unclosed parenthesis.
  • SW00557130 - Server name missing in arftindex log when searches(FTS/MFS) are performed
  • SW00559363 - Default English ignore word list missing under Server Information ->FTS Tab
  • SW00559444 - Server-Group Searcher label is truncated in FTS Configuration form. Screenshot attached
  • SW00560002 - Addition and deletion of Doc boost field - 177 added/deleted on form doesn't trigger re-indexing
  • SW00563820 - Full-Text-Match-Option:0 not recognized after server restart
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           FTS related defects corrected in Remedy AR System version 19.11:
  • SW00561909 - Multiple labels are truncated in Remedy Management Console>>FTS Management page
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Quick links:
FTS related defects corrected in Remedy AR System version 18.08:
FTS related defects corrected in Remedy AR System version 18.08.01:
FTS related defects corrected in Remedy AR System version 19.02:
FTS related defects corrected in Remedy AR System version 19.02.01:
FTS related defects corrected in Remedy AR System version 19.08 :
FTS related defects corrected in Remedy AR System version 19.11:
Remedy AR System Server
Remedy AR System Server
Remedy 1808 and later
Remedy AR System Server
Remedy AR System Server
Remedy 1808 and later
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