We have configured BSR and ticketing is working fine but the incident is not getting resolved automatically when event is closed in BPPM. Environment Details: BPPM 9.5 02 BSR 3.5.01 ITSM 9.1 On HPD:Service Interface form, we saw that Incident status is "Assigned" instead of Resolved |
PLease follow the steps mentioned below and let me know if this fix this issue. 1) Open the filter 'HPD:ISI:EventLevel1_710_GetIncidentStatus" 2) Create an overylay of the filter and change the mappaing of the set field action from Incident_status = $status$ to status_incident = $status$ |