Knowledge Article
Remedy - JDK/JRE 1.9.x compatibility with ARS/ITSM applications
JDK/JRE 1.9.x compatibility with ARS/ITSM - Java 9
Remedy AR System Server
AR System
Remedy AR System all versions.
Running the 9.1.x installer having the JDK/JRE 1.9.x the installer throws the error: ........... You have selected an incorrect 64-bit JRE path. Please select the correct path and continue ........... |
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This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. Java 9 is not supported for any Remedy applications at this point. This is documented in our BMC SOLUTION AND PRODUCT AVAILABILITY AND COMPATIBILITY (SPAC) Link: https://customerapps.bmc.com/spac/o/welcome.html Workaround: Install the Java version 1.8.x (being the required minimal build_45) Take into account the following article: Remedy - Server - v.9.x Installers not recognizing Java Update as a valid version. Error:"Invalid 64-bit JRE version" or/and "Invalid 32-bit JRE version" Additional information: Remedy - ITSM/Server- How do Oracle Licensing Changes Affect BMC Products using Java 8? |
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