PATROL Agent fails to connect to the Integration Service and displays the following error message in the .errs logs file: Failed to connect Integration Service <ISN_HOSTNAME/IPAddress> on port '3183 |
If the Integration Service variable definition has an incorrect additional space. For example, in the following definition, there is an additional space between tcp: and clm that may cause an error: "/AgentSetup/integration/integrationServices"={ REPLACE = "tcp: testPA.bmc.com:3183" }, Verify the connectivity between the PATROL Agent and Integration Service server using Ping and Telnet. Verify the availability of the ports used for the PATROL Agent and Integration Service communication using the netstat utility. Security issues. For example, if the PATROL Agent and Integration Service are running at different security levels, Ensure that PATROL Agent and Integration Service are running at the same security level. |