PATROL Agent: Tool to test the connectivity between PATROL Agent and BHOM

Knowledge Article

Article Number

000390149

Old Article Number

Article Type

FAQ/Procedural

Title

PATROL Agent: Tool to test the connectivity between PATROL Agent and BHOM

Summary

PATROL Agent: Tool to test the connectivity between PATROL Agent and BHOM

Product

PATROL Agent

Component

PATROL Agent

Applies to

All supported version of PATROL Agent starting from 20.08 connecting to BHOM

Question

Tool to test the connectivity (PatrolAgentConnectivityTest) between PATROL Agent, Forward proxy and BHOM.

Answer

Run the attached tool PatrolAgentConnectivityTest.zip to check the communication channel issues if any from patrol agent to BMC Helix operation management (BHOM).

Usage:
PatrolAgentConnectivityTest.exe <certificate_path> <bhom_endpt> <apikey> <forwardproxy>
PatrolAgentConnectivityTest.exe <certificate_path> <bhom_endpt> <apikey>

Example:

On Linux -
Without forward proxy support:
./PatrolAgentConnectivityTest "../certificate/mca_ca.cer" "testdelfoxtrot-bmchelix-trial-ca.onbmc.com" "55c5ec6f-47c9-4ac7-a000-9fae480df54b"
With forward proxy support:
./PatrolAgentConnectivityTest "../certificate/mca_ca.cer" "testdelfoxtrot-bmchelix-trial-ca.onbmc.com" "55c5ec6f-47c9-4ac7-a000-9fae480df54b" "clm-pun-sugshl:3128"

On Windows -
Without forward proxy support:
C:\Tools\PatrolAgentConnectivityTest\PatrolAgentConnectivityTest\x64\Release>PatrolAgentConnectivityTest.exe "C:\certificates\mca_ca.cer" "testdelfoxtrot-bmchelix-trial-ca.onbmc.com" "55c5ec6f-47c9-4ac7-a000-9fae480df54b"

With forward proxy support:
C:\Tools\PatrolAgentConnectivityTest\PatrolAgentConnectivityTest\x64\Release>PatrolAgentConnectivityTest.exe "C:\certificates\mca_ca.cer" "testdelfoxtrot-bmchelix-trial-ca.onbmc.com" "55c5ec6f-47c9-4ac7-a000-9fae480df54b1" "clm-pun-sugshl:3128"

Attachment(s):

PatrolAgentConnectivityTest