Helix Dashboards - How to open Incident Number Hyperlink to ITSM/Mid-tier instead of SmartIT

Knowledge Article

Article Number

000407040

Old Article Number

Article Type

FAQ/Procedural

Title

Helix Dashboards - How to open Incident Number Hyperlink to ITSM/Mid-tier instead of SmartIT

Summary

Helix Dashboard Incident Hyperlink to ITSM

Product

BMC Helix ITSM

Component

BMC Helix Dashboards (Grafana Reporting)

Applies to

BMC Helix Dashboards

Question

How to open Incident Number Hyperlink to ITSM/Mid-tier instead of SmartIT

Answer

Create Field override for Incident Number field and ADD the 'Data Links' override property.
Update the below URL in the URL section and provide the tittle.
Enable the 'Open in new tab' to open the URL in new browser window.

https://MIDTIER/arsys/forms/AR/HPD%3AHelp+Desk/Best+Practice+View/?qual='InstanceId'="${__data.fields.InstanceId}"

Make sure to update the MIDTIER and AR in the URL.
Also, we need to have InstanceId field in the Select statement of the panel query.

User-added image

When doing this in a BMC Crosstab visualization, you need to use following format for the variable: $(InstanceId)

Attachment(s):