DWP - Managing Attachments

Knowledge Article

Article Number

000379584

Old Article Number

Article Type

Solutions to a Product Problem

Title

DWP - Managing Attachments

Summary

How to - https://docs.bmc.com/docs/digitalworkplacebasic/2002/updating-the-attachment-settings-for-service-requests-914187027.html

Product

BMC Digital Workplace Advanced

Component

BMC Digital Workplace

Applies to

DWP 20.02, 20.02.0x

Problem

How do we increase the attachment size and allow specific file extensions to be attached in DWP?

Cause

Instructions are not clear enough

Solution

Edit /data1/bmc/DWP/DWP/tenant-config/scripts/linux/set_attachmentSettings.sh.

Below is an example

#I’m allowing all kind of files extensions to be attached to the Request, Please, note that in here you can only block and not allow specific file extensions.
blockedAttachmentFormats='none'

# Specify maxFileSize in bytes. Below is default value that equates to ~ 5 MB
#I am increasing the limit to 25MB
maxFileSize=26214400

#Below values can be obtained from <DWPTOmcat>/external-conf/connect-dwp.properties
#if there is only a single tenant defined for DWP, then value should be the same as-tenantName "000000000000001" \
cd $(dirname $0)
. ./set_env.sh
${JAVA_EXEC} -jar "${TENANT_CONFIG_TOOL_JAR}" \
-server "https://dwp-americas.bmc.com:443/dwp" \
-api_token "hssvBpLwxWOCLBVDjjccEmThihwFePCcMRHzvPmcxVGuBWVRqASMuwkKgNCyOsjTwSLszjDCRiNDlllxmwgFCvaWvFUMXwaNdyqJVtefXkQwSynCLohdxvHONHFVWnSq" \
-api_secret "3ddc1668-8e57-45a8-ac81-db6662e0de27" \
-tenantName "000000000000001" \
-blockedAttachmentFormats "$blockedAttachmentFormats" \
-maxFileSize "$maxFileSize" \
setAttachmentSettings

Save file and run script as

sh /data1/bmc/DWP/DWP/tenant-config/scripts/linux/set_attachmentSettings.sh

Update "maxFileSizeInBytes" value of DWP database.
- select * from [DWP].[DWP_Business].[CONFIGURATION_PARAMS] where PK=113
  - #I am increasing the limit to 25MB
- update [DWP].[DWP_Business].[CONFIGURATION_PARAMS] Set VALUE= 26214400 where PK=113
Restart DWP Tomcat

NOTE: Please, make sure attachment size are the same for SRM and other involved apps.

Attachment(s):