ALARM events are not auto closing despite performance graph showing it is below the threshold.

1. On the TrueSight Infrastructure Management (TSIM) server, from a command window execute:

runjava scripts.runsqli "select * from ALARM_LOG" > alarm.txt

2. Open the alarm.txt file and search on the value of the pn_alarm_id slot of the ALARM event.

3. If the pn_alarm_id value cannot be found then executing 'pw alarmsync' will resolve this issue.

4. If the pn_alarm_id value can be found and one of the entries shows ENDTIME column with value 4294967295 then either manually close the event in the TrueSight Console or execute 'msetmsg -n <cell> -u <event_handle> -C' to close the event in the cell.