BMC Helix Dashboard(HD)Onprem: Deployment manager failing during the upgrade from 21.3.03.001 to 22.2.01 for adereporting-report-generator-service | error in deployment log "UPGRADE FAILED-Invalid value: "": may not be specified when `value` is not empty"

Error in "helix-on-prem-deployment-manager/logs/deployment.log"

Error: UPGRADE FAILED: cannot patch "adereporting-report-generator-service" with kind Deployment: Deployment.apps "adereporting-report-generator-service" is invalid: spec.template.spec.containers[0].env[19].valueFrom: Invalid value: "": may not be specified when `value` is not empty
at ChildProcess.exithandler (node:child_process:397:12)
at ChildProcess.emit (node:events:390:28)
at maybeClose (node:internal/child_process:1062:16)
at Process.ChildProcess._handle.onexit (node:internal/child_process:301:5) {
killed: false,
code: 255,
signal: null,
cmd: '/home/helix22201/helix-on-prem-deployment-manager/deploy/common/../../commons/install_helm_chart.sh adereporting-report-generator-service 490 namespace=bmc-helix,registryhost=example.localdomain.com,imagePullSecrets.name=bmc-dtrhub,containers[0].org=bmc/lp0lz:,envMap.env.REPORT_GENERATOR_SMTP_FROM_EMAIL=bmc@defacto.com,envMap.env.REPORT_GENERATOR_GRAFANA_DB_NAME=reportdb,cronjob.container.envMap.env.GRAFANA_DB_NAME=reportdb,cronjob.container.org=bmc/lp0lz:,envMap.env.REPORT_GENERATOR_SERVER_LOG_LEVEL=debug,envMap.env.JOB_PULLER_LOG_LEVEL=debug,horizontalPodAutoscaler.maxReplicas=3,horizontalPodAutoscaler.minReplicas=2,replicaCount=2,containers[0].resources.limits.cpu=500m,containers[0].resources.limits.memory=512Mi,containers[0].resources.requests.memory=252Mi,containers[0].resources.requests.cpu=250m '
}
ERROR: Failed to deploy helix dashboard services.
ERROR: Failed to install helm chart: adereporting-apiservice
ERROR: Failed to install helm chart: adereporting-renderer-service
 

The issue is due SMTP_AUTH parameter being set differently during an upgrade to BMC Helix IT Operations Management (ITOM) 22.2.01.

For the BMC Helix IT Operations Management (ITOM) version 21.3.03.001 the "SMTP_AUTH variable" is set to “” in the "helix-on-prem-deployment-manager/configs/infra.config". Now, in the BMC Helix IT Operations Management (ITOM) 22.2.01 needs to be set as NONE instead of “” value

Please refer following steps to resolve the issue:

Update the "adereporting-report-generator-service" deployment for REPORT_GENERATOR_SMTP_AUTH as highlighted below and re-run the deployment manager [helix-on-prem-deployment-manager/deployment-manager.sh]

From:

[root@ExampleControllerNode ~]# kubectl edit deployment adereporting-report-generator-service -n Helix-PlatoformNameSpace
        - name: REPORT_GENERATOR_SMTP_AUTH
          value: "false"

To:

[root@ExampleControllerNode ~]# kubectl edit deployment adereporting-report-generator-service -n <Helix-PlatoformNameSpace>
        - name: REPORT_GENERATOR_SMTP_AUTH
          valueFrom:
            configMapKeyRef:
              key: SMTP_AUTH
              name: smtp-credentials
              optional: false

If the issue still persists then open a support case and share helix-on-prem-deployment-manager/logs/deployment.log file