Best answers and resolutions to the most common questions on TrueSight Operations Management (TSOM) migration to BMC Helix Operations Management (BHOM).

Q. How should I plan and prepare for success with a migration from TSOM to BHOM?
A. See this 45 minute webinar TSOM to BHOM Migrations Planning For Success & Tools and Upgrade TSOM to BHOM

Q. How can I obtain additional information of the current TSOM deployment that can be used to help plan a migration to BHOM?
A. See TSOM Health Check Tool on how to download and run the Health Check Tool with the '-HelixEvaluate' option.

Q. How can I move PATROL Agents from TSOM to BHOM?
A. See this 24 minute webinar Migrating PATROL Agents to BHOM and How to move PATROL Agents to another environment and Migrating PATROL Agents from TSOM to BHOM

Q. How can the TSOM Infrastructure Policies be migrated to BHOM ?
A. See Migrating TSOM Infrastructure Policies to BHOM

Q. How can the cell event rules and event policies be migrated to BHOM?
A. See Migrating TSIM cell event rules and policies to BHOM and this 26 minute webinar Using Event Migration Utility Tool

Q. With TSOM, integration to IT Service Management (ITSM) is with BMC Service Resolution (BSR). How can BHOM integrate with ITSM for incident creation?
A. See Overview of Proactive Service Resolution

Q. With TSOM, 3rd party events are sent to the cell with the msend utility. How can the same be achieved with BHOM?
A. See Msend equivalent in BHOM and Sending events to BHOM with REST API

Q. How can I have events in a cell propagated to BHOM?
A. See Creating a custom integration with a TSIM cell and Integrating with TSOM and Propagating events from TSOM and Differences in methods to send events

Q. Is there a BHOM equivalent of the TSOM functionality that reads emails and converts them to events?
A. See Email to event capability in BHOM

Q. Where can I obtain all the tools/utilities to assist with migration from TSOM to BHOM?
A. See Migration Tools

Background: BMC Customer Support analyzes case trends to identify topics that are trending with customers, the resources we share most often to assist them, and how we can improve them. This Best FAQ article provides links to the resources shares resources most recommended by BMC Customer Support on the topic.

Current as of BMC Helix Operations Management version 25.2 and May 2, 2025.

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