If the TKU version is Jul23 or above:

1. start Discovery and wait for the UI to be accessible
2. Open an ssh session with tideway user
3. Execute "tw_support_tool --missing-SD-HRD" and follow the instructions
   Note: If tw_support_tool looks blocked/stuck, use the article below:
   Discovery: tw_support_tool looks stuck
4. Send the file /tmp/SendThisFileToBMCSupport-<hostname>.tgz to BMC Customer Support. By default, it is in /tmp. It should be small enough to be sent by email (< 20mb).
   
   

If the TKU version is older than Jul23: Execute the queries below and send the resulting CSV:

HardwareComponent
search HardwareComponent where not nodecount(traverse ::HardwareDetail:SupportDetail) and model and vendor show vendor, model, firmware_version processwith countUnique (0)

HardwareContainer
search HardwareContainer where not nodecount(traverse ::HardwareDetail:SupportDetail) and model and vendor show vendor, model processwith countUnique (0)

Host (HARDWARE REFERENCE DATA)
search Host where not virtual and not nodecount(traverse ::ReferenceData:HardwareReferenceData)  and vendor and not vendor matches 'Amazon' and model show vendor, model, num_processors processwith countUnique (0)

Host (OS)
search Host where not nodecount(traverse ::OSDetail:SupportDetail) and os_type and os_version  show os_class, os_type, os_version, os_edition, os_build, os_vendor processwith countUnique (0)

HostContainer (HARDWARE REFERENCE DATA)
search HostContainer where not virtual and not nodecount(traverse ::ReferenceData:HardwareReferenceData) and vendor and model  show vendor, model processwith countUnique (0)

ManagementController
search ManagementController where not nodecount(traverse ::HardwareDetail:SupportDetail) and vendor and model show vendor, model, os_type, os_version processwith countUnique (0)

NetworkDevice (HARDWARE)
search NetworkDevice where not nodecount(traverse ::HardwareDetail:SupportDetail) and vendor and model show vendor, model, product_id, firmware_version, os_type, os_version processwith countUnique (0)

NetworkDevice (OS)
search NetworkDevice where not nodecount(traverse ::OSDetail:SupportDetail) and os_type and os_version show vendor, model, product_id, firmware_version, os_type, os_version processwith countUnique (0)

Printer
search Printer where not nodecount(traverse ::HardwareDetail:SupportDetail) and vendor and model show vendor, model, os_type, os_version processwith countUnique (0)

RuntimeEnvironment
search RuntimeEnvironment WHERE product_version  and not product_version=''  and not nodecount(traverse ::SoftwareDetail:SupportDetail) show type, product_version, service_pack, edition processwith countUnique (0)

SNMPManagedDevice
search SNMPManagedDevice where not nodecount(traverse ::HardwareDetail:SupportDetail) and vendor and model show vendor, model, firmware_version, os_type, os_version processwith countUnique (0)

SoftwareInstance
search SoftwareInstance WHERE product_version  and not product_version=''  and not nodecount(traverse ::SoftwareDetail:SupportDetail) show type, product_version, service_pack, edition processwith countUnique (0)

StorageSystem
search StorageSystem where not nodecount(traverse ::HardwareDetail:SupportDetail) and vendor and model show vendor, model, firmware_version, os_type, os_version processwith countUnique (0)

VirtualMachine
search VirtualMachine WHERE product_version  and not product_version=''  and not nodecount(traverse ::SoftwareDetail:SupportDetail) show type, product_version, service_pack, edition processwith countUnique (0)