ISPW - Documentation Suggestions & Tips

Knowledge Article

ISPW - Documentation Suggestions & Tips
ISPW Suggestions & Tips to assist in collecting ISPW Documentation files, in an efficient and accurate way.
BMC Compuware ISPW Base System
BMC Compuware ISPW Base System
All end users and / or ISPW Administrators that are trying to collect logs, outputs, inputs, etc... to try and diagnose or solve an ISPW Base issue.
BMC Compuware ISPW Base System
BMC Compuware ISPW Base System
All end users and / or ISPW Administrators that are trying to collect logs, outputs, inputs, etc... to try and diagnose or solve an ISPW Base issue.
What are some ISPW - Documentation Suggestions & Tips to assist in collecting ISPW Documentation files, in an efficient and accurate way? 

ISPW - Documentation Suggestions & Tips

Tip #1 – When opening a new case in BMC Support Central, always include a copy of the STC CM started task log.  There is a lot of useful information in this log that can help Support to best understand the nature of your environment.  Even though it may not have any noticeable ‘errors’ or signs of ‘failures’, related to your problem… Support can use the information in this log to better assist you and help solve your problem more quickly and efficiently.

Tip #2 – When possible, try to use a screen capture tool, or web meeting tool to record a video walkthrough of your problem.  Include as much information as possible.  Too much information is better than not enough.  If you view logs, files or outputs while recording your video, it is always helpful to attach those to the case as well.

Tip #3 – When taking screen prints, or video recordings… A ‘text’ representation of the screen or information is also extremely helpful.  Using your cursor in your emulator, to lasso the screen text (white rectangle box), like shown below:



Results in the following text:
** Note ** - use ‘Courier’ or ‘Courier New’ font, to maintain the mainframe spacing and terminal look and feel)
ISPW 18.02                 CONTAINER LIST                   Row   135 of   136
 Command ===>                                                  Scroll ===> CSR 
                                                                       More -->
     View: U Closed: N User:                                                   
                                                                               
     Appl T Container  Owner    Release    Description                         
                                                                                
    +SITE S S000000360 PFHNCR1             PROMOTE PANEL WZZAL                 
    +SITE S S000000359 PFHNCR1             FALLBACK CLIST WZZAL PUT IN PA      
 ------------------------------- Bottom of List -------------------------------

This allows support to directly highlight and copy the text for your site information, i.e. Appl, or Owner, etc… Copying the text avoids manual typing, typo’s or human error when conducting searches through output and logs. 
 

 
BMC Compuware ISPW Base System
BMC Compuware ISPW Base System
All end users and / or ISPW Administrators that are trying to collect logs, outputs, inputs, etc... to try and diagnose or solve an ISPW Base issue.
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