Best answers and resolutions to the most common questions on AR System and BMC Helix ITSM Performance Issues
 
Q: How can I tune my environment and plan to avoid common causes of performance issues?
A:  See:  

Best practices for improving the overall Remedy performance to optimum level
Best practices to configure BMC Remedy Email Engine
Best practices to configure Approval Server
Best practices to configure full-text search

Q: Is there a video I can watch that explains how to tune my ARSystem?
A: See Understanding the Best Practice Configuration Recommendations for the Remedy ITSM

Q:  How can I troubleshoot a performance issue if I cannot  enable logs?
A:  See 30 minute webinar: Troubleshooting BMC Helix ITSM Performance Issues Without Logs - Recording - Slides

Q: My AR System is slow and I have all the logs available.  Are there any tools to help me analyze the logs?
A: See  ARLogAnalyzer Version 3 for ARSystem versions 2x.xx, 19.xx, 18.xx, 9.1.xx

Q: Is there a video that can help me understand how to analyze my performance logs?
A: See Connect with BMC Helix ITSM and Remedy – Leveraging the New Java AR Log Analyzer

Q: I have issues in which the entire system hangs for a few minutes.  How to I troubleshoot this?
A: See Troubleshooting JVM Blocking issues 

Q: My AR System is experiencing performance issues and my database has grown to be very large.  Does BMC have any information on managing my data?
A: See Best FAQ on Data Management for AR System and BMC Helix ITSM

Q:  I am using Oracle DB with ARSystem.  Is there a way to check Oracle to see if it is configured properly?
A: See How to troubleshoot Performance issues that appear to be caused by the Oracle database.

Q: My end-users are complaining of performance issues with the Overview console,  How can I troubleshoot this?
A: See The Overview Console has performance issues

Background: BMC Customer Support analyzes case trends to identify topics that are trending with customers, the resources we share most often to assist them, and how we can improve them.  This Best FAQ article provides links to the resources shares resources most recommended by BMC Customer Support on the topic.
Current as of ARSystem 20.02.02,  Innovation Suite 21.x,  November 21, 2022