Unable to login in Control-M/Enterprise Manager: Couldn't connect to URL: http://my_server:18080/emThriftAPI/UserSession, System.Net.WebException

Knowledge Article

Article Number

000400193

Old Article Number

Article Type

Solutions to a Product Problem

Title

Unable to login in Control-M/Enterprise Manager: Couldn't connect to URL: http://my_server:18080/emThriftAPI/UserSession, System.Net.WebException

Summary

Product

Control-M/Enterprise Manager

Component

Control-M/Enterprise Manager

Applies to

Control-M/Enterprise Manager clients, any version

Problem

During the login in Workload Automation Client of Control-M/Enterprise Manager, you can see this message:

Couldn't connect to URL: http://my_server:18080/emThriftAPI/UserSession, System.Net.WebException: The request was aborted: The operation has timed out.
at System.Net.HttpWebRequest.GetResponse()
at Thrift.Transport.THttpClient.SendRequest()

Cause

Different value needed in Control-M/Enterprise Manager system parameters for checking LDAP logins

Solution

To solve the issue, you can check if an existing parameter called "DirectoryServerChaseRef", is set to 1
By default, its value should be 0

User-added image

Simply change its value to 0 and recycle the CMS and GUI server

Try a new login to verify the solution

This parameter comes from old versions of Control-M/Enterprise Manager and can be present in case
of migration to a newer version.

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