Integration Service Node (TSIS) appears connected in TrueSight Presentation Console but users are not able to see PATROL events from problematic integration service and following entries are seen in cellservice_agent.log file on ISN server

WARN  04/07 09:39:39 CellServiceImpl      [main] CellService :: ConfigReader :: MCELL_HOME environment variable value returned null
WARN  04/07 09:39:39 CellServiceImpl      [main] CellService :: ConfigReader :: The file mcell.dir does not exist at the path MCELL_HOME/etc. Trying in current directory /bppm/isn/pw/pronto/bin
WARN  04/07 09:39:39 CellServiceImpl      [main] CellService :: ConfigReader :: File not found in the current directory also.
WARN  04/07 09:39:39 CellServiceImpl      [main] CellService :: ConfigReader :: ImpactInterface already initialized.
WARN  04/07 09:39:39 CellServiceImpl      [main] CellService :: ConfigReader :: Exception while setting server directory. Exception returned message - BMC-IMC800701E {/bppm/isn/pw/pronto/bin/./mcell.dir}
com.bmc.sms.imapi.ServerDirException: BMC-IMC800701E {/bppm/isn/pw/pronto/bin/./mcell.dir}
    at com.bmc.sms.imapi.ServerDirException.fileNotFound(ServerDirException.java:23)
    at com.bmc.sms.imapi.ImpactInterface.loadServerDir(ImpactInterface.java:593)
    at com.bmc.sms.imapi.ImpactInterface.setServerDir(ImpactInterface.java:544)
    at com.bmc.sas.ngp.util.ConfigReader.<init>(ConfigReader.java:48)
    at com.bmc.sas.ngp.im.IMConnectionManager.<clinit>(IMConnectionManager.java:43)
    at com.bmc.sas.ngp.impl.CellServiceImpl.init(CellServiceImpl.java:313)
    at com.proactivenet.agent.Agent.initCellServiceProperties(Agent.java:135)
    at com.proactivenet.agent.Agent.main(Agent.java:300)

 

Problem may occur when user does not have permission to read required files and directories under installation directory or Integration Service Node (TSIS) is started with different user than one used during install. Please perform following steps

1. Login to Integration Service Node (TSIS) server using user that was used during installation
2. Stop Integration service. You may need to kill process in case it does not stop
3. Make sure MCELL_HOME envionment variable is correctly set to read mcell.dir file as it has cell entry in it
4. Start Integration service , confirm there are no error received in log file cellservice_agent.log file