Integration Service Node (TSIS) appears connected in TrueSight Presentation Console but users are not able to see PATROL events from problematic integration service and following entries are seen in cellservice_agent.log file on ISN server
WARN 04/07 09:39:39 CellServiceImpl [main] CellService :: ConfigReader :: MCELL_HOME environment variable value returned null
WARN 04/07 09:39:39 CellServiceImpl [main] CellService :: ConfigReader :: The file mcell.dir does not exist at the path MCELL_HOME/etc. Trying in current directory /bppm/isn/pw/pronto/bin
WARN 04/07 09:39:39 CellServiceImpl [main] CellService :: ConfigReader :: File not found in the current directory also.
WARN 04/07 09:39:39 CellServiceImpl [main] CellService :: ConfigReader :: ImpactInterface already initialized.
WARN 04/07 09:39:39 CellServiceImpl [main] CellService :: ConfigReader :: Exception while setting server directory. Exception returned message - BMC-IMC800701E {/bppm/isn/pw/pronto/bin/./mcell.dir}
com.bmc.sms.imapi.ServerDirException: BMC-IMC800701E {/bppm/isn/pw/pronto/bin/./mcell.dir}
at com.bmc.sms.imapi.ServerDirException.fileNotFound(ServerDirException.java:23)
at com.bmc.sms.imapi.ImpactInterface.loadServerDir(ImpactInterface.java:593)
at com.bmc.sms.imapi.ImpactInterface.setServerDir(ImpactInterface.java:544)
at com.bmc.sas.ngp.util.ConfigReader.<init>(ConfigReader.java:48)
at com.bmc.sas.ngp.im.IMConnectionManager.<clinit>(IMConnectionManager.java:43)
at com.bmc.sas.ngp.impl.CellServiceImpl.init(CellServiceImpl.java:313)
at com.proactivenet.agent.Agent.initCellServiceProperties(Agent.java:135)
at com.proactivenet.agent.Agent.main(Agent.java:300)