Best answers and resolutions to the most common questions on BMC Helix IT Operations Management Deployment in OnPrem environments.

Q. How should I plan for success of an OnPrem deployment?
A. See Deployment Overview and this 40 minute webinar Planning for OnPrem Helix Platform Service and this 60 minute webinar Pre Installation Environment Validation

Q. Where can I find sizing requirements for a successful deployment?
A. See Sizing Considerations , Deployment Assessment Questionnaire and Deployment Requirements Checklist

Q. Where can I find details on configuring storage?

A. See Best FAQ on Configuring Storage in an On-Prem BMC Helix IT Operations Management (ITOM) Deployment

Q. How can I ensure proper access to the repositories in containers.bmc.com?
A. See Verify token and connections to containers.bmc.com and 504 Gateway Timeout Error when trying to replicate repository

Q. How can I validate my environment is set up for success before I initiate deployment? 
A. Use the Helix ITOM OnPrem Health Check Tool

Q. What information is typically required in order to begin troubleshooting a Deployment Manager failure
A. See What information is typically required in order to begin troubleshooting a BMC Helix IT Operations Management (ITOM) Deployment Manager failure

Q. How do I gather Pod logs for review in an OnPrem Deployment?
A. See How to check and collect Pod or Service Logs in OnPrem Deployment - INCLUDES VIDEO

Q. Should I enable Helix Logging and, if so, how do I do that?
A. Helix logging should be enabled.  See "Preparing to collect logs by enabling BMC Helix logging " documentation and this 28 minute webinar Insights of BHOM OnPrem logging

Q. Where can I find information on usage of NFS storage?
A. See BHOM OnPrem NFS storage

Q. What are the Load Balancer requirements for an OnPrem deployment?
A. See  Load balancer requirements and How to Configure the F5 Load Balancer for ITOM Deployment

Q. How can I change the admin user details post deployment for greater security?
A. See Modify or change Admin user post deployment

Q. How can I enable self-monitoring?
A. See BMC documentation for details on the self-monitoring solution added in 25.2

Q. How to change the Passwords for Postgres, KIBANA, MINIO for an OnPrem deployment Or issues with secrets.txt file?
A. See  Preparing for password encryption

Q. What are the steps required to update certificates for an ITOM OnPrem Deployment?
A. See What are the steps required to update certificates for an ITOM OnPrem Deployment?

Background: BMC Customer Support analyzes case trends to identify topics that are trending with customers, the resources we share most often to assist them, and how we can improve them. This Best FAQ article provides links to the resources shares resources most recommended by BMC Customer Support on the topic.

Current as of BMC Helix IT Operations Management version 25.2 and May 2, 2025.

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