In a BMC Helix Operations Management OnPrem deployment, how can the 'FROM' email address be changed for emails sent via Notification Policies?- INCLUDES VIDEO

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In a BMC Helix Operations Management OnPrem deployment, how can the 'FROM' email address be changed for emails sent via Notification Policies?- INCLUDES VIDEO
In a BMC Helix Operations Management OnPrem deployment, how can the 'FROM' email address be changed for emails sent via Notification Policies?
BMC Helix Operations Management OnPrem - Monitoring and Event Management
BMC Helix Operations Management OnPrem - Monitoring and Event Management
BMC Helix Operations Management OnPrem Containers
BMC Helix Operations Management OnPrem - Monitoring and Event Management
BMC Helix Operations Management OnPrem - Monitoring and Event Management
BMC Helix Operations Management OnPrem Containers
In a BMC Helix Operations Management OnPrem deployment, how can the 'FROM' email address be changed for emails sent via Notification Policies?  The default FROM email address is 'BMC Helix Operations Management <noreply.bmchelix-test@bmc.com>', how can a customer change it from this?

 

To change this, edit the notification-service deployment with kubectl:

kubectl -n <namespace> edit deploy notification-service

Scroll down to the containers - env section, and change MAIL.FROM.ADDRESS value to SMTP_MAIL_FROM_ADDRESS and mail.server.fromemail parameters.  For example, if you want the emails to show as being from 'BHOM Administrator <bhomadmin@mycompany.com>' in your mail client, then set the parameters as shown below in bold:

      containers:
      - env:
        - name: POD_JRE_OPTIONS
          value: -Xms512m -Xmx1g
        - name: SERVICE_NAME
          value: notification-service
        - name: SMTP_MAIL_FROM_ADDRESS
          value: bhomadmin@mycompany.com
        - name: mail.server.fromemail
          value: BHOM Administrator
        - name: ZOOKEEPER_CLUSTER
          valueFrom:
            secretKeyRef:
              key: ZOOKEEPER_CLUSTER
              name: zookeepersecret

Remember, that as with any yaml file, the spacing/indentation must be adhered too (note the indentation of the existing variables that are set when you edit the file).

The parameters are case sensitive - MAIL.FROM.ADDRESS must be in all uppercase, and mail.server.fromemail must be in all lowercase (as shown).

After saving the change, the notification-service pods will restart automatically, and the change will take affect once that restart is complete.
BMC Helix Operations Management OnPrem - Monitoring and Event Management
BMC Helix Operations Management OnPrem - Monitoring and Event Management
BMC Helix Operations Management OnPrem Containers
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