Please check the PATROL Agent error log or the PATROL Agent installation logs to see the error message related to your installation problem:

Location of PATROL Agent error log:

• Windows OS: PATROL_HOME\log\PatrolAgent-<hostName>-<port>#.errs

• Linux OS: PATROL_HOME/log/PatrolAgent-<hostName>-<port>#.errs

Location of PATROL Agent installation logs:

• Windows OS: [Installation_path]\log\

              Example: C:\Program Files\BMC Software\log\

• Linux OS: [Installation_path]/log/

              Example: /opt/bmc/log

PATROL Agent Installation issues on Windows servers:

KA 000339805: error "ESS Error: ESS_Policy_BootStrapEE() failed >-1< ESS Error: PolicyLoad failed -1"
ESS Error: ESS_Policy_BootStrapEE() failed >-1< ESS Error: PolicyLoad failed -1

KA 000296874: "config_DoUserRight:Error: Product = [nt86a] UserRight failed:[/USERRIGHT/ActAsPartOfOS=SeTcbPrivilege]"
config_DoUserRight:Error: Product = [nt86a] UserRight failed:[/USERRIGHT/ActAsPartOfOS=SeTcbPrivilege]

KA 000383524: Unable to retrieve the account's SID when attempting to add a user right. Unable to set user right [/USERRIGHT/ActAsPartOfOS=SeTcbPrivilege] for product [nt8664a].
Unable to retrieve the account's SID when attempting to add a user right.

KA 000394020: The error is: Unable generate a temporary install.ctl file.
Unable generate a temporary install.ctl file

KA 000387626: Unable to create child process to run script [C:\Program Files\BMC Software\common\security\bin_v3.0\Windows-x86-64\sec_policy.exe].
Unable to create child process to run script [C:\Program Files\BMC Software\common\security\bin_v3.0\Windows-x86-64\sec_policy.exe].
 
KA 000395687: Failed to run script [C:\Program Files\BMC Software\Patrol3\bin\pcnfg_script.exe], err=[In ExecuteScriptNT, failed to CreateProcess for script [C:\Program Files\BMC Software\Patrol3\bin\pcnfg_script.exe]]
CreateProcess failed
Failed to run script [C:\Program Files\BMC Software\Patrol3\bin\pcnfg_script.exe], err=[In ExecuteScriptNT, failed to CreateProcess for script [C:\Program Files\BMC Software\Patrol3\bin\pcnfg_script.exe]]
 
KA 000228387:  [SCRIPT_FAIL]policy_install.cmd: Error encountered when trying to update "C:\Program Files (x86)\BMC Software\common\security\config_v3.0\site_0.reg
[SCRIPT_FAIL]policy_install.cmd: Error encountered when trying to update "C:\Program Files (x86)\BMC Software\common\security\config_v3.0\site_0.reg
 
KA 000307723: config_DoUserRight:Error: Product = [nt8664a]
config_DoUserRight:Error: Product = [nt8664a]
 
KA 000342270:  Installer does not create service on Windows 2012 R2
Installer does not create service on Windows 2012 R2
 
KA 000281041: Installation failing on Windows 2016 with error "ChangeCWD:Warning: chdir failed for [regsvr32] errno=2: Path may not have been specified".
Installation failing on Windows 2016 with error "ChangeCWD:Warning: chdir failed for [regsvr32] errno=2: Path may not have been specified"
 
KA 000369873: Failed to run script [$PATROL_HOME\common\security\bin_v3.0\Windows-x86\sec_policy.exe]
Failed to run script [$PATROL_HOME\common\security\bin_v3.0\Windows-x86\sec_policy.exe]

KA 000387184: The program cannot start because api-ms-win-ccrt-locale-l1-1-0.dll is missing from your computer
The program cannot start because api-ms-win-ccrt-locale-l1-1-0.dll is missing from your computer

KA 000385012: Unable to create new control file. Windows error: 1307
Unable to create new control file. Windows error: 1307



PATROL Agent Installation issues on Linux servers:

KA 000262276: How to install a PATROL package on linux OS without specifying the root password in the package?
How to install a PATROL package on linux OS without specifying the root password in the package?
 
KA 000377755: /opt/Truesight/Patrol3//target script missing!
/opt/Truesight/Patrol3//target script missing!
 
KA 000290524: bmcesi library is not loaded
bmcesi library is not loaded
 
KA 000390345:  /getDiskSpace.sh: line 43: /opt/bmc///Uninstall/Install/instbase/bin/perl.l64: No such file or directory 
/getDiskSpace.sh: line 43: /opt/bmc///Uninstall/Install/instbase/bin/perl.l64: No such file or directory
 
KA 000216410: What additional scripts or actions need to be run after the installation has been completed and the Root account was not used for the install?
What additional scripts or actions need to be run after the installation has been completed and the Root account was not used for the install?
 
KA 000288941: Post Install scripts are missing after the PATROL Agent installation
Post Install scripts are missing after the PATROL Agent installation
 
KA 000279535: RunSilentInstall.sh: line 120: ./validate.LINUX-X64: Permission denied
RunSilentInstall.sh: line 120: ./validate.LINUX-X64: Permission denied
 
KA 000306426: Error: Silent install package was not made for the current host/platform
Error: Silent install package was not made for the current host/platform
 
KA 000386544: not enough space
not enough space
 
KA 000282979: ./RunSilentInstall.sh The PATROL account username or password is incorrect
./RunSilentInstall.sh The PATROL account username or password is incorrect
 
KA 000393982: id command failed, no shell, or root uid is not 0
id command failed, no shell, or root uid is not 0
 
KA 000273347: PatrolAgent-E-EUSER: Invalid directory or permissions denied to PATROL_ADMIN
PatrolAgent-E-EUSER: Invalid directory or permissions denied to PATROL_ADMIN.
 
KA 000374706: cfg_sec_prms: No such file or directory
cfg_sec_prms: No such file or directory
 
KA 000339805: ESS Error: ESS_Policy_BootStrapEE() failed >-1< ESS Error: PolicyLoad failed -1
ESS Error: ESS_Policy_BootStrapEE() failed >-1< ESS Error: PolicyLoad failed -1
 
 
KA 000286651: Login denied for user `patrol' -- invalid username/password
Login denied for user `patrol' -- invalid username/password

KA 000370356: Problem with fresh install of PATROL Agent on RHEL 8
Problem with fresh install of PATROL Agent on RHEL 8



PATROL Agent installation issues on BHOM:
KA 000393232: PATROL Agent BHOM apikey parameter on the agent install does not work
PATROL Agent BHOM -apikey parameter on the agent install does not work


FAQ on BMC Helix SaaS Operations SSL Certificate Update activity February 2025
FAQ on BMC Helix SaaS Operations SSL Certificate Update activity February 2025