BMC Helix ITSM - Mid Tier patch 20.02.05/20.02.06 additional update for the reporting api

Knowledge Article

Article Number

000415593

Old Article Number

Article Type

Solutions to a Product Problem

Title

BMC Helix ITSM - Mid Tier patch 20.02.05/20.02.06 additional update for the reporting api

Summary

After applying the Mid Tier patch 20.02.05/20.02.06, the arreportingapi91_build009.jar and the LocalizedMessages*.js files need to be updated.

Product

Remedy AR System Server

Component

AR System Mid Tier

Applies to

Mid Tier 20.02.05 and above

Problem

Patch 20.02.05 updated the ICU classes in the icu4j.jar but not the arreportingapi91_build009.jar. The LocalizedMessages*.js files are also needing to be updated.

The .js files issue has been addressed with 20.02.06. but we have to perform action 1 to update the arrerpotingapi jar file if using Mid Tier Patch 6

Cause

DRSMX-88745 and DRSMX-94702

Solution

After applying Mid Tier patch 20.02.05, two actions need to be taken:

Action 1: The arreportingapi91_build009.jar needs to be updated with the attached jar file (applicable for 20.02.05 & 20.02.06)

The jar file is located in the following directories:
<midtier root>/WEB-INF/lib
<AR Server root>/pluginsvr

Note: You should update the jar file on the <AR Server root>/pluginsvr directory even if the 20.02.05 patch has not been applied to the AR Server. However, if you apply the AR Server 20.02.05 patch later, you will need to replace the jar file again.

Backup the existing arreportingapi91_build009.jar. Rename the file so that it does not have a .jar extension or move it to a new location.
Replace the file with the attached arreportingapi91_build009.jar at the locations mentioned above.
Restart the Tomcat service/process supporting the midtier
Restart the AR Server service/process

Action 2: Update the LocalizedMessages files with the attached set of files (applicable for 20.02.05 only)

Back up the <midtierroot>/resources/standard/javascript directory structure... compressing to a zip file is sufficient.
In <midtier root>/resources/standard/javascript directory, delete all .js files starting with "LocalizedMessages". This should be 118 files Be careful not to delete the sub directories or the files, boomerang.js and bootstrap.js, within the ../javascript directory
Copy in the attached "LocalizedMessages" .js files to <midtier root>resources/standard/javascript. Again, this should be 118 files.
It should not be necessary to restart Tomcat. However, the browser's temporary internet files should be removed after closing and reopening the browser and before logging into Mid-Tier.

Attachment(s):

arreportingapi91_build009
LocalizedMessagesFiles