Seeing ALARM event for PwTray 'Windows Process Availability < 100%' in TrueSight Console even though PwTray has been deprecated.

Knowledge Article

Article Number

000374814

Old Article Number

Article Type

Solutions to a Product Problem

Title

Seeing ALARM event for PwTray 'Windows Process Availability < 100%' in TrueSight Console even though PwTray has been deprecated.

Summary

Product

TrueSight Infrastructure Management

Component

TSIM Application Server

Applies to

Version 11.3.04 on Windows with Oracle DB only

Problem

After upgrading to version 11.3.04, an ALARM event is generated for PwTray with msg slot 'Windows Process Availability < 100%' even though PwTray has been deprecated in that version.

Cause

Product defect DRZMY-131 - the monitor for PwTray was not deleted during the upgrade

Solution

Launch the Administration console and delete the monitor for PwTray as shown:

User-added image

Then manually close the ALARM event in TrueSight Console. If the ALARM event fails to close, locate the Internal ID of the event from the Internals tab of event details. From the TrueSight Infrastucture Management server, open a command window and execute:

msetmsg -n <cell> -u <Internal ID> -C

where <cell> is name of the cell.

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