After adding Integration Service from TSPS console, Integration Service is showing disconnected in TSPS console.
When checked TSIM logs found below error message in pronet_cntl.log INFO 11/02 09:13:13 pronet_cntl [Thread-86] 600002 Re-establishing connection to agent with ID 10005 WARN 11/02 09:13:13 pronet_cntl [AgentConnector-10005] 101762 AgentConnector: Having problem connecting to Agent (AgentId:10005 AgentName:<hostname> AgentIP:<IP_Address>) java.net.SocketException: Socket closed at java.net.SocketInputStream.read(SocketInputStream.java:204) at java.net.SocketInputStream.read(SocketInputStream.java:141) at com.proactivenet.ipc.TCPMessageReader.readMessage(TCPMessageReader.java:72) at com.proactivenet.agent.controller.AgentConnector.connectToAgent(AgentConnector.java:128) at com.proactivenet.agent.controller.AgentConnector.run(AgentConnector.java:517) INFO 11/02 09:13:13 pronet_cntl [AgentConnector-10005] 101574 Close the connection to agent 10005 WARN 11/02 09:13:13 pronet_cntl [AgentConnector-10005] 101764 Terminating this AgentConnector, another AgentConnector is trying to connect. and in TrueSightAgent_<hostname>-151_12124_3183.log in location <IS-Install_Path>\pw\pronto\logs ERROR 11/02 09:03:13 Library [AC_Listener] 102660 Unable to write TCP message. ERROR 11/02 09:03:13 Agent [AC_Listener] 102099 Exception: javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1002) at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1385) at sun.security.ssl.SSLSocketImpl.writeRecord(SSLSocketImpl.java:757) at sun.security.ssl.AppOutputStream.write(AppOutputStream.java:123) at java.io.BufferedOutputStream.flushBuffer(BufferedOutputStream.java:82) at java.io.BufferedOutputStream.flush(BufferedOutputStream.java:140) at java.io.DataOutputStream.flush(DataOutputStream.java:123) at com.proactivenet.ipc.TCPMessageWriter.writeMessage(TCPMessageWriter.java:76) at com.proactivenet.agent.Listener.run(SessionHandler.java:2469) Caused by: java.io.EOFException: SSL peer shut down incorrectly at sun.security.ssl.InputRecord.read(InputRecord.java:505) at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:983) |
1. Make sure you have performed and verified steps mentioned in BMC docs Configuring TrueSight Infrastructure Management to enable TLS 1.2 specially to value to ssltcp as shown in custom/conf/pronet.conf and restart TSIM server.
pronet.apps.agent.conntype=ssltcp
2. Make sure while adding Integration Service in TSPS console chose the connection as shown in screenshot below.
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