Integration Service (TSIS/IS) shows disconnected to TrueSight Infrastructure Management Server(TSIM) in TrueSight Presentation Server (TSPS) console

Knowledge Article

Article Number

000375549

Old Article Number

Article Type

Solutions to a Product Problem

Title

Integration Service (TSIS/IS) shows disconnected to TrueSight Infrastructure Management Server(TSIM) in TrueSight Presentation Server (TSPS) console

Summary

Configuring TrueSight Infrastructure Management to enable TLS with Integration Service (TSIS/IS) shows disconnected to TrueSight Infrastructure Management Server (TSIM) in TrueSight Presentation Server(TSPS) console

Product

TrueSight Presentation Server

Component

TSPS Central Monitoring Administration

Applies to

TSPS/TSIM 11.X

Problem

After adding Integration Service from TSPS console, Integration Service is showing disconnected in TSPS console.

When checked TSIM logs found below error message in pronet_cntl.log

INFO 11/02 09:13:13 pronet_cntl [Thread-86] 600002 Re-establishing connection to agent with ID 10005
WARN 11/02 09:13:13 pronet_cntl [AgentConnector-10005] 101762 AgentConnector: Having problem connecting to Agent (AgentId:10005 AgentName:<hostname> AgentIP:<IP_Address>)
java.net.SocketException: Socket closed
   at java.net.SocketInputStream.read(SocketInputStream.java:204)
   at java.net.SocketInputStream.read(SocketInputStream.java:141)
   at com.proactivenet.ipc.TCPMessageReader.readMessage(TCPMessageReader.java:72)
   at com.proactivenet.agent.controller.AgentConnector.connectToAgent(AgentConnector.java:128)
   at com.proactivenet.agent.controller.AgentConnector.run(AgentConnector.java:517)
INFO 11/02 09:13:13 pronet_cntl [AgentConnector-10005] 101574 Close the connection to agent 10005
WARN 11/02 09:13:13 pronet_cntl [AgentConnector-10005] 101764 Terminating this AgentConnector, another AgentConnector is trying to connect.

and in TrueSightAgent_<hostname>-151_12124_3183.log in location <IS-Install_Path>\pw\pronto\logs

ERROR 11/02 09:03:13 Library [AC_Listener] 102660 Unable to write TCP message.
ERROR 11/02 09:03:13 Agent [AC_Listener] 102099 Exception:
javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake
   at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1002)
   at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1385)
   at sun.security.ssl.SSLSocketImpl.writeRecord(SSLSocketImpl.java:757)
   at sun.security.ssl.AppOutputStream.write(AppOutputStream.java:123)
   at java.io.BufferedOutputStream.flushBuffer(BufferedOutputStream.java:82)
   at java.io.BufferedOutputStream.flush(BufferedOutputStream.java:140)
   at java.io.DataOutputStream.flush(DataOutputStream.java:123)
   at com.proactivenet.ipc.TCPMessageWriter.writeMessage(TCPMessageWriter.java:76)
   at com.proactivenet.agent.Listener.run(SessionHandler.java:2469)
Caused by: java.io.EOFException: SSL peer shut down incorrectly
   at sun.security.ssl.InputRecord.read(InputRecord.java:505)
   at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:983)

Cause

Above issue could occur if either TSIM or IS has enabled TLS but another one did not enable.

Solution

1. Make sure you have performed and verified steps mentioned in BMC docs Configuring TrueSight Infrastructure Management to enable TLS 1.2 specially to value to ssltcp as shown in custom/conf/pronet.conf and restart TSIM server.

pronet.apps.agent.conntype=ssltcp

2. Make sure while adding Integration Service in TSPS console chose the connection as shown in screenshot below.

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