How to add a new license file for TrueSight Smart Reporting - Platform?

Steps to follow before expiry date is reached

1. Download the TrueSight Smart Reporting - Platform file from the BMC Electronic Product Distribution (EPD) website. 

2. Log in to TrueSight Smart Reporting - Platform by using the following details:

• In the Log In As field, select TrueSight Smart Reporting - Platform - Admin.
• Use the administrator user credentials.
• Log in to the Default organization.

3. Navigate to Administration > Admin Console and click on License Management.
4. Expand Upload License and click on Browse to select the license file that was downloaded on step 1.
5. Click on Preview to verify the new license information and click on Submit.


Steps to follow after expiry date is reached

1. Navigate to Smart Reporting server and stop Smart Reporting service
2. Navigate to path: 3. Create a backup copy of web.xml file
4. Open web.xml file and search for ‘AllowedEntry’ and ‘Ignore’ parameter.
5. Add ‘/UploadLicence.i4’ entry in values and save the file. Refer to below screenshot.

6. Start Smart Reporting service.
7. From Smart Reporting server, open a web browser and enter following URL: 8. This will open a page to upload the license, select the file and upload the license.

Note: If  Smart Reporting is installed on a Linux machine, launch the Firefox browser from the Linux machine and launch the URL mentioned in step 7.


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