BMC Helix Business Workflows - Operational Category Added In Remedy ITSM Is Not Visible In BWF Create Case And Case Template Views

Knowledge Article

Article Number

000409420

Old Article Number

Article Type

Solutions to a Product Problem

Title

BMC Helix Business Workflows - Operational Category Added In Remedy ITSM Is Not Visible In BWF Create Case And Case Template Views

Summary

Product

BMC Helix Business Workflows - Named User

Component

BMC Helix Business Workflows

Applies to

21.xx

Problem

Below Operational Category (HR Technology > Phenom) has been added in Remedy ITSM from > Applications > Administrator Console > Application Administration Console > Standard Configuration > Operational Category

Its visible in the Operational Catalog

But its not visible in Business Workflows Create Case or Create Case Template views

Cause

Misconfiguration

Solution

1.- Login to Remedy ITS > Applications > Administrator Console > Application Administration Console > Custom Configuration > Foundation > Operational Catalog

2.- Select the category (HR Technology > Phenom) and click on "Search"

3.- Click on the IS Domains Tags and select the Line Of Business you want to relate the category to (Human Resources) and click on "Add"

4.- Now you will see the category in Business Workflows

Attachment(s):