Best answers and resolutions to the most common questions on BMC Helix Business Workflows.
Q. How to Start Setting Up Business Workflows Essentials?
See 39 min webinar: BMC Helix BWF – Setting Up Business Workflows Essentials
Q. How to define a Line of Business in BMC Helix Business Workflows?
A. See Helix Business Workflows - Line of Business
Q. How to Troubleshoot Email Notification links redirecting to old BWF instance?
A. See BMC Helix Business Workflows - Email Notification Links Redirect To Wrong Or Old BWF Environment
Q. How To Fix Digital Workplace Requests Failing To Create Business Workflows Cases?
A. See BMC Helix Business Workflows – How To Fix Digital Workplace Requests Failing To Create Business Workflows Cases - INCLUDES VIDEO
Q. How to update the Email domain across the Lines of Business for the mailboxes in BMC Helix Business Workflows?
A. See BMC Helix Business Workflows - How to Update the Email Domain Across Lines of Business For the Mailboxes
Q. How To Validate The BWF Case Notification Audit Log - How can BWF Admins confirm that agents are / aren't receiving emails in the system?
A. See BMC Helix Business Workflows - How To Validate The BWF Case Notification Audit Log
Q. How To Troubleshoot - Error 1700 The View Definition Does Not Exist On The Server com.bmc.dsm.case-lib:Cases?
A. See BMC Helix Business Workflows - Error 1700 The View Definition Does Not Exist On The Server com.bmc.dsm.case-lib:Cases - INCLUDES VIDEO
Q. How To Troubleshoot issues where agents are unable to view their cases for certain support groups in BMC Helix Business Workflows?
A. See How To Troubleshoot Agents Unable to view their Cases For Certain Support Groups in BMC Helix Business Workflows (RLS) - INCLUDES VIDEO
Q. How To Change The User Default Filters in The Case/Task Console
A. See BMC Helix Business Workflows - How To Change The User Default Filters in The Case/Task Console - INCLUDES VIDEO
Q. How To Configure Basic Approval in Business Workflows
A. See BMC Helix Business Workflows - How to configure basic Approval in Business Workflows walk through - INCLUDES VIDEO
Q. How To Troubleshoot Business Workflows Approvals
A. See BMC Helix Business Workflows - How to troubleshoot Business Workflows approvals - INCLUDES VIDEO
Q. How To Create Incoming and Outgoing Mailbox to be used in Business Workflows
A. See BMC Helix Business Workflows - How to create Incoming and Outgoing mailbox to be used in Business Workflows - INCLUDES VIDEO
Q. How To Create Email Configuration in Business Workflows
A. See BMC Helix Business Workflows - How to create Email Configuration in Business Workflows - INCLUDES VIDEO
Q. How To Troubleshoot Public Comments Added In The BWF Case Not Appearing In The DWP Request
A. See BMC Helix Business Workflows - Public Comments Added In The BWF Case Not Appearing In The DWP Request
Q. How To Customize Business Workflows Case Approval Notification
A. See BMC Helix Business Workflows - How To Customize Business Workflows Case Approval Notification
Q. What license type/application permissions are needed for users that only need Case Agent/BWF access
A. See BMC Helix Business Workflows - What license type/application permissions are needed for users that only need Case Agent/BWF access
Q. How to fix Live Agent Console not launching in BWF?
A. See BMC Helix ITSM Live Chat - Live Agent Console not launching in BWF
Q. How To Troubleshoot External Knowledge Articles Not Displaying In DWP
A. See BMC Helix Business Workflows - External Knowledge Articles Not Displaying In DWP
Q. How Enable Create or Relate BMC Helix ITSM Tickets to BWF Cases?
A. See BMC Helix Business Workflows - How To Create Or Relate BMC Helix ITSM Tickets To BWF Cases?
Q. How To Troubleshoot BWF To Dos Tasks Are Not Visible In DWP Under Active Events Section
A. See BMC Helix Digital Workplace Catalog - BWF To Dos Tasks Are Not Visible In DWP Under Active Events Section
Q. How to Troubleshoot Permission issues while accessing BWF reports "ERROR(353): You have no access to form;com.bmc.dsm.case" in Helix Dashboard
A. See BMC Helix Business Workflows - BWF: Permission issues while accessing BWF reports "ERROR(353): You have no access to form;com.bmc.dsm.case" in Helix Dashboard
Q. How to troubleshoot use case where BWF Attachment from DWP are not passed to Case in BWF.
A. See BMC Helix Business Workflow- BWF Attachments from DWP are not passed to the case in BWF
Background: BMC Customer Support analyzes case trends to identify topics that are trending with customers, the resources we share most often to assist them, and how we can improve them. This Best FAQ article provides links to the resources shares resources most recommended by BMC Customer Support on the topic.
Current as of BMC Helix Business Workflows version 25.1.x, May 5th 2025.
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