The Control-M/Enterprise Manager Web Client does not start up and a blank/white page appears For example: Open the Control-M Welcome page (https://hostname:8443/Welcome), and when clicking on Control-M Web the page is blank/white with no messages. This can also happen in other situations when opening the web client After clicking on Control-M Web, the next page appears blank, with no messages In the file catalina0.out there are some errors and warning messages: 2023-07-17 09:19:49 WARNING [Catalina-utility-6] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesThreads The web application [automation-api] appears to have started a thread named [http://localhost:32080/] but has failed to stop it. This is very likely to create a memory leak. Stack trace of thread: java.base@17.0.7/java.io.FileInputStream.readBytes(Native Method) 2023-07-17 09:19:51 SEVERE [Catalina-utility-6] com.sun.xml.ws.transport.http.servlet.WSServletContextListener.contextDestroyed java.io.IOException: java.lang.reflect.InvocationTargetException java.lang.IllegalStateException: java.io.IOException: java.lang.reflect.InvocationTargetException 2023-07-17 14:19:00 INFO [http-nio-18080-exec-20] org.apache.coyote.http11.Http11Processor.service Error parsing HTTP request header Note: further occurrences of HTTP request parsing errors will be logged at DEBUG level. 2023-07-17 14:49:16 WARNING [pool-15-thread-1] org.apache.tomcat.jdbc.pool.PooledConnection.clearWarnings Unable to clear Warnings, connection will be closed. org.postgresql.util.PSQLException: This connection has been closed. |
Windows:
1. Stop the Control-M/Enterprise Manager Configuration Agent Windows service. 2. Open a command prompt and run the following commands: 3. Start the Configuration Agent service and wait a few moments to let the processes start 4. Check the web page Unix/Linux: Login as the "emuser" and run the following commands: stop_config_agent Check the web page |