Solution: Update as June 23, 2022
Google has released Chrome Desktop v103 and Microsoft has released Edge v103, both of which provide the proper fix.
BMC Solution:
If upgrading your browsers (Google and Edge) is not an immediate solution for your site, BMC has implemented the option 4 workaround in a certified hotfix. Hotfix, MT_2002P2_20220608_CU_ALL, is available for Midtier version 20.02.02 (9.1.10.002). The hotfix is attached. For releases 20.08 or better, container updates will be delivered in the near future. If your Midtier installation is an older version, then please use one of the workarounds stated below.
Please note that BMC plans to rollback the workaround once Google releases the proper fix.
Workarounds:
Option 1: Use Google Chrome/ Microsoft Edge version 101 or below
Option 2: Use other browsers e.g. Firefox, Safari etc
Option 3: After login to Remedy, user must manipulate the zoom level:
- Set browser zoom percentage to 90
- Then set browser zoom percentage back to 100
Option 4: Modify the ARSystem.css file to add a .01 second delay in the display of the panel. This workaround is only available for on-premise non-container installations (v20.02.02 or earlier)
- Copy the /midtier/resources/chr_noopt/stylesheets/ARSystem.css to ARSystem.css-backup
- Edit the /midtier/resources/chr_noopt/stylesheets/ARSystem.css and locate the lines:
{fieldset.PageBodyVertical div.pbChrome{
position: absolute;
overflow-x:hidden;
}
- Update the lines by adding the transition-delay:0.01ms line:
{fieldset.PageBodyVertical div.pbChrome{
position: absolute;
overflow-x:hidden;
transition-delay: 0.01ms;
}
- Save the file.
- Rename the /midtier/resources/chr/stylesheets/ARSystem.css to ARSystem.css-orig
- Copy the /midtier/resources/chr_noopt/stylesheets/ARSystem.css to /midtier/resources/chr/stylesheets/.
- Flush midtier cache and clear browser cache before testing.
Notes:
- A midtier restart is not required.
- Please be aware that until Google fixes the problem, this workaround would need to be redone if a published hotfix is applied to the midtier.
- Chrome is a supported browser for versions 9.0 and onwards. If you are using Chrome against version 8.1.02 or lower and are experiencing the display problems, please try updating the resources/saf/stylesheets/ARSystem.css in the same manner as described above.