Customer can not see Request Entry console on  Applications>>Service Request Management>>

As per docs, the SRM is deprecated functionality and hence entry points are removed for some options for SRM.

https://docs.bmc.com/docs/digitalworkplaceadvanced/213/deprecated-and-discontinued-features-1057882395.html

In case, there is need to these entry points follow below steps to enable it again.
1. Open SRS:ServiceRequestConsole on DEV Studio, in definitions tab on "Entry Points" section, checked  "Enable Entry Point" and  set  to 650 value on "Application List Display Order", save changes and then flush cache.



Save the form.

2. Perform mid-tier sync cache.

Now Request Entry console is visible



This applies also to enable all the SRM links for below forms

SRS:BusinessManagerConsole -Search-375
SRS:ImportExportConsole - New-1000
SRS:ServiceCatalogManagerConsole - New- 300
SRS:ServiceRequestCoordinatorConsole- New -350
SRS:ServiceRequestConsole- New- 650
SRS:ServiceRequestDesigner- Search- 325

Use case: On Import function, Add button and File path to import is not visible
- Adjust the browser zoom to 90% or below so buttons will be displayed.

According to docs there are deprecated features and components on SRM

https://docs.bmc.com/docs/digitalworkplaceadvanced/213/deprecated-and-discontinued-features-1057882395.html

From 21.02 below SRM links are disabled, if customer needs the same they need to raise the request for the same.
Below is the documentation link for the same:

https://docs.bmc.com/docs/srm213/21-3-patches-1043540405.html