Common Queries on Remedyforce REST API. |
1. Is there any Remedyforce API to create Change Requests or Tasks? Ans. Remedyforce does not have a specific API for creating change requests or tasks. However, you can use an API to create a service request, which in turn can be used to create change requests and tasks. You can also use the Salesforce REST API to create change requests and tasks. 2. How to use REST API to create an Incident with template applied and certain values already populated in custom fields and assign the incident to a queue while creating it? Ans. The Create incident Remedyforce API accepts only Description, OpenDateTime, DueDateTime, and ClientId fields while creating an incident. To populate fields such as template or custom fields for an incident, use Salesforce platform REST API. 3. How to update the status of an Incident or Service Request to Closed using the REST API? Ans. Currently, Remedyforce APIs only support creation of Incidents or Service Requests. It is recommended to use the Salesforce REST API to update incidents or service requests. 4. Are there any limits on the number of API calls for Remedyforce? Ans. SOAP and REST API calls (which include Bulk API calls) are counted against an organization API call limit. The API limit count depends on the organization type and edition. For more information about limits and other related details, see API Request Limits and Allocations and API call limits and reporting FAQ. https://help.salesforce.com/articleView?id=000326126&type=1&mode=1 For more information about Salesforce platform REST API, see the Salesforce Help https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/dome_sobject_create.htm If you have additional queries on BMC Helix Remedyforce REST API please have a look on the official documentation. https://docs.bmc.com/docs/remedyforce/201802/en/remedyforce-rest-api-801357497.html Note: With Summer 21 release,the following Salesforce Platform API legacy versions will be deprecated and no longer supported by Salesforce. For more details,check the below doc: https://help.salesforce.com/articleView?id=000351312&language=en_US&mode=1&type=1 |