This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to
Article Number 000385088 for more information about troubleshooting BMC products in containers.
To upgrade the MidTier to the latest version (without using Installer), do the following:
Note: Before beginning this procedure, download the desired Midtier war file from the BMC EPD site
www.bmc.com/productsupport
For midtier installations previously installed using the AR System Suite installer.
1) Stop Tomcat's service.
2) Perform backup of the current MidTier folder.
Suggested method: Change current midtier folder to midtier.BK Default location for this folder is c:\Program files\BMC Software\ARSystem
3) Rename MidTier.war to MidTier.zip.
4) Assuming the default location is being used, create a new folder under the C:\Program Files/BMC Software/AR System/ called midtier.
5) Unzip MidTier.zip and copy the contents to newly created "midtier" folder.
6) Check the section Conclusion for both scenarios of this article
For midtier installations created by deploying war file under the Tomcat webapps directory.
1) Stop Tomcat
2) Create a webapps-backup directory in the <tomcat_install> directory.
3) Move the <tomcat_install>\webapps\arsys directory to <tomcat_install>\webapps-backup
4) Copy in the new midtier.war file to the <tomcat_install>\webapps directory.
5) Rename the midtier.war to arsys.war.
6) Check the section Conclusion for both scenarios of this article
Conclusion for both scenarios:
Delete the <tomcat_install>\work\Catalina\localhost\arsys directory
Start the Tomcat service.
Login to Mid-Tier - Configuration Tool (http://<servername>:<port>/arsys/shared/config/config.jsp) and configure:
AR Server Settings
- Add Server
- Server Name
- Admin Password
* If the Admin password for the server is unknown,
- Uncheck Validate Password before clicking Save
- locate config.properties (in the backup Mid-Tier folder\WEB-INF\classes directory).
- copy the line containing arsystem.<servername>.password and add/replace the line in the new config.properties file.
- restart the tomcat service
General Settings
- Preference Server(s)
- Data Visualization Module Server(s)
- Homepage Server
- Authentication Server
NOTE: If the midtier was integrated to RSSO, please refer to this doc link to identify the files that need to be copied from the old midtier installation to the new installation to maintain the RSSO integration:
Manually integrating Remedy SSO with BMC applications - Documentation for Remedy Single Sign-On 20.02 - BMC Documentation See section: To manually integrate Remedy SSO to Remedy Mid Tier
To deploy a WAR in Linux please review Remedy AR System Mid Tier - How to deploy Mid Tier WAR file in to Tomcat in Linux platform