How to Add Fields to Submit a Ticket Form in Self Service 3.0 on BMC Helix Remedyforce? - INCLUDES VIDEO |
1. Login to BMC Helix Remedyforce as Administrator
2. Go to Remedyforce Administrator tab
3. Click on Manage Objects | Create and Edit Objects 4. Select Incident Object 5. Click on Field Sets 6. Click Edit on " Self Service - Ticket Layout " 7. Add fields by dragging a dropping for the field box 8. Click Save 9. Log into Self Service and verify field displays as expected. Check below video: |