Knowledge Article
BMC Helix ITSM: Business Service /Service*+ field shows no/blank data on incident management even though business service is created for that company
IT Service Management: Business Service /Service*+ field shows no/blank data on incident management even though business service is created for that company
Remedy Service Desk Application
Remedy Service Desk Application
All version
Use Case : Business Service /Service*+ field shows no/blank data |
This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers. Follow below document link to configure ‘Business Service*+’ appropriately. As per doc, CI needs to be associated by an organization or department or people and then role must be selected. https://docs.bmc.com/docs/servicedesk91/creating-a-business-service-609068466.html 1) Field ‘Business Service*+ on Incident Form ( HPD:Help Desk) Pulls data via Menu ‘HPD:CustomerCIBusinessServiceONLY’ Now, Please ensure to enter User info i.e. contact Company before you select Business Service*+ |