Before you begin.
Back up the following files from the Presentation Server and Infrastructure management Server to any folder outside the installation directories:
TSPS
- Backup the “domain-entry.jsp” from \truesightpserver\modules\tomcat\webapps\ROOT
- Backup existing “rsso-agent-all.jar-9.1.03.001.jar” from \truesightpserver\modules\tomcat\webapps\ROOT\WEB-INF\lib
- Backup the “rsso-agent.properties” from \truesightpserver\modules\tomcat\webapps\ROOT\WEB-INF\classes
TSIM
- Backup the “domain-entry.jsp” from \pw\tomcat\webapps\pronto
- Backup the “rsso-agent-all.jar” from \pw\tomcat\webapps\pronto\WEB-INF\lib
- Backup the “rsso-agent.properties” from \pw\tomcat\webapps\pronto\WEB-INF\classes
Download the following jar files to your Presentation Server and Infrastructure Management Server respectively:
To apply the Jar files for Remedy SSO to the Presentation ServerNote:If you are using a high-availability deployment, you must perform these steps on both the Primary and Secondary servers in that order.
- Stop the Presentation Server with command "tssh server stop".
- From the command prompt, navigate to \truesightpserver\modules\tomcat\webapps\ROOT à Delete existing “domain-entry.jsp” and replace with downloaded file “domain-entry.jsp”.
- From the command prompt, navigate \truesightpserver\modules\tomcat\webapps\ROOT\WEB-INF\lib à Delete existing “rsso-agent-all.jar-9.1.03.001.jar” and replace with downloaded file “rsso-agent-all.jar-9.1.04.001.jar”.
- From the command prompt, navigate \truesightpserver\modules\tomcat\webapps\ROOT\WEB-INF\classes à Delete existing “rsso-agent.properties” and replace with downloaded file “rsso-agent.properties” (need to enable MSP flag in case of multi-tenant).
- Start the Presentation Server with command "tssh server start"
- Login to the TSPS console
To apply the Jar files for Remedy SSO to the Infrastructure Management ServerNote:If you are using a high-availability deployment, you must perform these steps on both the Primary and Secondary servers in that order.
- Stop the Infrastructure Management Server with below command.
pw sys stop
- From the command prompt, navigate to \pw\tomcat\webapps\pronto à Delete existing “domain-entry.jsp” and replace with downloaded file “domain-entry.jsp”
- From the command prompt, navigate to \pw\tomcat\webapps\pronto\WEB-INF\lib à Delete existing “rsso-agent-all.jar” and replace with downloaded file “rsso-agent-all.jar”.
- From the command prompt, navigate to \pw\tomcat\webapps\pronto\WEB-INF\classes à Delete existing “rsso-agent.properties” and replace with downloaded file “rsso-agent.properties”
- Start the Infrastructure Management Server.
pw sys start
- Once TSIM is completely up and connected in TSPS then try to login on TSIM Operational Console.