How to point Smart IT 18.05 and above to a different AR Server (e.g. in case the AR Server where Smart IT points to no longer exists)?

This knowledge article may contain information that does not apply to version 21.05 or later which runs in a container environment. Please refer to Article Number 000385088 for more information about troubleshooting BMC products in containers.



In order to make Smart IT point to a new AR Server, correct the server details in the below locations:

1. Smart IT Database - SmartIT_System.CONFIGURATION_PARAMETER table

 

2. SMT:Administration Console' form 

• Open the 'SMT:Administration Console' form in Mid-Tier
• From the 'Applications' List (left panel on form), select the and take note of the 'Data Store' name that is selected:  

• On the left, select the 'Persistent Data Stores' panel, and in the list of Data Stores that expands, select the name that corresponds to the Data Store that was found in the previous step. The connection information for Smart IT's Persistent Data Store can now be checked/updated on the right-hand side of the screen:

   

3. 'MyITInstalledConfiguration.xml' file on Smart IT Servers

• This file is used by the Smart IT installer during upgrades - update any references to the old server name or port with the new details (example parameters to check the value for in the xml file: "BMC_AR_SERVER_NAME", "BMC_AR_PORT", "BMC_ITSM_SERVER_NAME", "BMC_ITSM_PORT", "BMC_AR_SERVER_INFO_HOSTNAME", "BMC_AR_SERVER_INFORMATION_SERVER_GROUP_ADMIN_SERVER_NAME", "BMC_AR_SERVER_INFORMATION_FULL_HOST_NAME")

4. For environments that use a Centralized Configuration Server, check if the following Centralized Configuration Settings (CCS) are populated and may require an update:

• In Mid-Tier, open the Centralized Configuration using these steps:
  • Applications >> AR System Administration >> AR System Administration Console
  • System >> General >> Centralized Configuration
  • Select the component name 'com.bmc.arsys.smartit' > '*'
• Validate/update the following settings/parameters:

Parameter	Description (leave blank in case no Centralized Configuration Server is used)
ccServerHost	Enter the host name of the Centralized Configuration AR Server
ccServerUser	Enter the username to authenticate to the AR Server
ccServerPassword	Enter the password to authenticate to the AR Server
ccServerPort	Enter the port number on which the mentioned AR Server is listening
ccServerClusterid	Cluster ID of Mid-Tier cluster

Post making any changes at above locations, restart Smart IT services to have the new changes reflected.

IMPORTANT: We highly recommend you to take the necessary backups and test the solution in a lower environment first to ensure the functionality.