Track-It! 20.xx How to increase the amount of time before an auto-logout in Track-It! 20.xx

Knowledge Article

Article Number

000222383

Old Article Number

000172151

Article Type

FAQ/Procedural

Title

Track-It! 20.xx How to increase the amount of time before an auto-logout in Track-It! 20.xx

Summary

Track-It! 20.xx How to increase the amount of time before an auto-logout in Track-It! 20.xx

Product

Track-It!

Component

Track-It!

Applies to

Track-It! 20.xx

Question

How to increase the amount of time before an auto-logout in Track-It! 20.xx?

Answer

Run the below SQL query against the Track-It! 20xx Database (How to run a SQL Query):

(In case you're not sure where the Database is, How to check the Database name and SQL Server/Instance name for Track-It! 20.xx shall help.)

NOTE: Please make sure you have a Fresh Backup of the Database before running the query, How to backup Track-It! 2020 database shall assist.

SQL Query (replace 60 with the desired value in minutes):
Update NAMSYSPROPERTIES set VALUE=60 WHERE NAME='featsessiontimeout'

Once query completes execution, perform an IISRESET on the Application Server by running Command Prompt as an Administrator for the changes to take effect.

Attachment(s):