How to collect Pool and Record data from an appliance?

Use this article to check in which case collecting this data is needed.

Use this article instead when the scan is executed by an outpost (mandatory in SaaS/ADE/Helix case)

This article completes this documentation page with the video below followed by a step by step procedure.

Step by step procedure:

1. Configure the appliance to record the next scan results: Administration > Discovery Configuration, set "Recording Mode" to "Record". 
2. If possible, wait for a moment where there are no other scans running.
3. If required by BMC, enable debug logs in the appliance UI, or in the proxy settings
4. Create and start a Discovery run 
   1. Use the suitable procedures to scan an IP, an API or a cloud. 
   2. If required by BMC, enable the session logs from the Discovery run.
   3. Wait for the end of the scan.
   4. Check that the resulting scan contains the problem what you want to report to BMC.
5. Collect the record pool data with this documented procedure.

Afterwards, don't forget to:

1. Disable the record mode in In Administration > Discovery Configuration (set Recording Mode to "Off")
2. Disable the debug logs if needed.