BMC Helix Smart IT: Affected Asset Relationship Records are Not Displayed in the Incident Relationship Tab

Product

Remedy with Smart IT

Component

Remedy with Smart IT

Applies to

All versions of Smart IT up to 23.3.x

Problem

No Incident show the relationship to a CI
1. Change the CCS property affectedServiceRelation to true.

Login to midtier from the flyout select Applications->AR System Administration->AR System Administration Console-> System-> General->Centralized Configuration-> com.bmc.arsys.smartit->*
Identify parameter named "affectedServiceRelation" and set it to true.

2. Log in to Smart IT.
3. Open any Incident.
4. Add affected Asset and affected service.
5. Observe the related items.

NOTE: It is mandatory to set affectedServiceRelation to true as per below document link.
https://docs.bmc.com/docs/smartit1805/centralized-configuration-803118564.html

Cause

CCS property affectedServiceRelation needs to be set to true

Solution

1. Change the CCS property affectedServiceRelation to true.

Login to midtier from the flyout select Applications->AR System Administration->AR System Administration Console-> System-> General->Centralized Configuration-> com.bmc.arsys.smartit->*
Identify parameter named "affectedServiceRelation" and set it to true.

2. Log in to Smart IT.
3. Open any Incident.
4. Add affected Asset and affected service.
5. Observe the related items.

NOTE: It is mandatory to set affectedServiceRelation to true as per below document link.
https://docs.bmc.com/docs/smartit221/centralized-configuration-1053743408.html

Knowledge Article